{"id":7519,"date":"2024-04-22T17:06:00","date_gmt":"2024-04-22T17:06:00","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&#038;p=7519"},"modified":"2025-05-21T16:19:53","modified_gmt":"2025-05-21T16:19:53","slug":"ipsen-customer-service-expands-to-support-aftermarket-needs","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/de\/knowledge-center\/ipsen-customer-service-expands-to-support-aftermarket-needs\/","title":{"rendered":"Ipsen Customer Service (ICS) Team wird erweitert, um die wachsenden Anforderungen des Aftermarkets zu erf\u00fcllen"},"content":{"rendered":"<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-1024x576.png\" alt=\"Ipsen Customer Service Regional Sales Engineers territory map\" class=\"wp-image-7577\" style=\"width:840px;height:auto\" srcset=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-1024x576.png 1024w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-300x169.png 300w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-768x432.png 768w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-1536x864.png 1536w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-2048x1152.png 2048w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/04\/RSE-Map1-1-18x10.png 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cherry Valley, ILLINOIS<\/strong> (23. April 2024) - Ipsen st\u00e4rkt sein Aftermarket-Team mit zwei neuen Regional Sales Engineers. Tyler Free wird Kunden im Mittleren Westen unterst\u00fctzen, w\u00e4hrend Charlie Preston die Region S\u00fcdost betreuen wird. Sie erg\u00e4nzen ein bew\u00e4hrtes Team, zu dem Steve Mondorf (West), Tom Sutherland (S\u00fcd) und Chad Mehmel (Nordost) geh\u00f6ren. Das Aftermarket-Team von Ipsen stellt gemeinsam mit den Regional Sales Owners sicher, dass die Kunden die bestm\u00f6gliche Unterst\u00fctzung f\u00fcr ihre Bed\u00fcrfnisse in Bezug auf neue Ger\u00e4te, Ersatzteile, Service und Nachr\u00fcstung erhalten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tyler kommt von Rockford Ball Screw, wo er als Business Development Manager t\u00e4tig war, zum Ipsen-Team. Au\u00dferdem verf\u00fcgt er \u00fcber umfangreiche Erfahrungen im Vertrieb, Service und Support von Industriemaschinen aus seiner Zeit bei Bourn &amp; Koch, einem Maschinenbauer in Rockford, Illinois.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Charlie hat einen Bachelor of Science in Maschinenbau von der University of Alabama. Im Laufe seiner Karriere hatte er Positionen als Anwendungsingenieur, Konstrukteur und Projektingenieur inne.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Asher Thoeming wechselt von seiner Rolle als regionaler Vertriebsingenieur f\u00fcr den S\u00fcdosten in eine neue Position als regionaler Servicemanager f\u00fcr die internationalen Kunden von Ipsen. Asher hat den treuen Kunden von Ipsen im S\u00fcdosten einen au\u00dfergew\u00f6hnlichen Service geboten und ist bestrebt, das gleiche hohe Serviceniveau f\u00fcr Kunden auf der ganzen Welt beizubehalten.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Die regionalen Vertriebsingenieure unterstehen Matt Clinite, der letztes Jahr zum Direktor f\u00fcr ICS-Vertrieb und Nachr\u00fcstungen bef\u00f6rdert wurde. In dieser Funktion leitet Matt Clinite strategische Initiativen und ber\u00e4t die Verkaufsteams im Innen- und Au\u00dfenhandel, um den langfristigen Erfolg der Kunden von Ipsen zu sichern.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\"Ipsen verf\u00fcgt \u00fcber das gr\u00f6\u00dfte und technisch versierteste Kundendienstteam in der Branche\", so Clinite. \"Wir stellen weiterhin besonders qualifizierte Mitarbeiter f\u00fcr unsere kundenorientierten Funktionen ein, von denen die meisten einen technischen Abschluss haben. Ipsen f\u00f6rdert die n\u00e4chste Generation von Branchenf\u00fchrern, und wir freuen uns sehr \u00fcber die Teams, die wir hier haben.\"<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In den letzten zwei Jahren hat Ipsen unter der Leitung des Chief Service Officers erhebliche Ver\u00e4nderungen bei seinen Aftermarket-Dienstleistungen vorgenommen, <a href=\"https:\/\/ipsenglobal.com\/de\/knowledge-center\/ipsen-usa-designates-chief-service-officer-to-accelerate-aftermarket-growth-strategy\/\">John Dykstra<\/a>. Dazu geh\u00f6rte die Einstellung von Christina Connelly, Customer Service Parts Manager im Jahr 2022, und <a href=\"https:\/\/ipsenglobal.com\/de\/knowledge-center\/ipsen-usa-hires-david-choate-as-director-of-field-service-to-expand-customer-support-in-north-america\/\">David Choate<\/a>Direktor des Au\u00dfendienstes im Jahr 2023. Beide haben ihre Teams vergr\u00f6\u00dfert, die betriebliche Effizienz verbessert und Initiativen zur Verbesserung des Kundensupports geleitet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In den kommenden Wochen werden wir Sie \u00fcber die Ipsen-Teams f\u00fcr Ersatzteile, Au\u00dfendienst und den Vertrieb von Neuger\u00e4ten auf dem Laufenden halten, um Ihnen einen Einblick in ihr kontinuierliches Engagement f\u00fcr die Kundenzufriedenheit zu geben.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Weitere Informationen zum Ipsen-Kundendienst finden Sie unter <a href=\"https:\/\/ipsenglobal.com\/de\/parts-and-services\/\">unsere Seite f\u00fcr Ersatzteile und Dienstleistungen<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Cherry Valley, ILLINOIS (23. April 2024) - Ipsen st\u00e4rkt sein Aftermarket-Team mit zwei neuen Regional Sales Engineers. Tyler Free wird Kunden im Mittleren Westen betreuen, w\u00e4hrend<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220,541],"tags":[619,585],"class_list":["post-7519","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team","category-news","tag-ipsen-customer-service","tag-ipsen-team"],"acf":[],"yoast_head":"<!-- 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