{"id":8840,"date":"2024-09-12T17:49:26","date_gmt":"2024-09-12T17:49:26","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=8840"},"modified":"2025-05-21T16:21:54","modified_gmt":"2025-05-21T16:21:54","slug":"ipsen-usa-launches-field-service-engineer-academy","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/de\/knowledge-center\/ipsen-usa-launches-field-service-engineer-academy\/","title":{"rendered":"Ipsen USA startet eine Akademie f\u00fcr Au\u00dfendiensttechniker"},"content":{"rendered":"
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Willkommen im Ipsen Technical Development Center (TDC)<\/h4>\n\n\n\n
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Ein neues Schulungsprogramm f\u00fcr Ipsen Field Service Engineers (FSEs) bedeutet eine gro\u00dfe Investition in bestehende und neue Mitarbeiter des Unternehmens. Ipsen Customer Service<\/a> (ICS) Team. Die FSE-Akademie ist als 20-w\u00f6chiges Programm konzipiert, das sowohl den Unterricht im TDC in Cherry Valley, Illinois, als auch praktische Erfahrungen im Au\u00dfendienst mit erfahrenen Servicetechnikern umfasst.<\/p>\n<\/div>\n\n\n\n

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\"Ipsen<\/figure>\n<\/div>\n<\/div>\n\n\n\n

W\u00e4hrend neue Mitarbeiter einen gro\u00dfen Teil der typischen Ipsen FSE Academy-Klasse ausmachen, k\u00f6nnen auch erfahrenere Au\u00dfendiensttechniker von dem Schulungsprogramm profitieren. Regionale Service-Manager helfen den FSEs bei der Auswahl von Modulen des Programms auf der Grundlage einer Bewertung ihres aktuellen Kompetenzniveaus und mit Blick auf die Wachstumsm\u00f6glichkeiten durch Schulungen.<\/p>\n\n\n\n

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\"Wir werden uns auf die Grundlagen der Vakuumofen<\/a> Reparatur\", erkl\u00e4rt Cavan Cardenas, Leiter der technischen Schulung bei Ipsen. \"Vom ersten Tag der ersten Woche an wollen wir, dass unsere Techniker einen \u00dcberblick \u00fcber unsere Ger\u00e4te bekommen, wie sie funktionieren und was unsere Kunden damit machen. Wir wollen, dass die Techniker den Zweck jedes Produkts in der Produktlinie verstehen.\"<\/p>\n\n\n\n

Ein weiterer Schwerpunkt wird die Entwicklung von Soft Skills und die Bew\u00e4ltigung von Verwaltungsaufgaben sein. \"Die besten Bewerber f\u00fcr unsere Branche kommen aus dem Service- oder Installationsbereich. Wir wollen ihre F\u00e4higkeiten im Umgang mit Menschen in einem gesch\u00e4ftigen Dienstleistungsalltag ausbauen. Es ist eine Umstellung, unterwegs zu sein, und wir suchen nach Leuten, die die richtige Mischung aus Pers\u00f6nlichkeit, Einstellung und F\u00e4higkeiten haben.<\/p>\n<\/div>\n\n\n\n

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Cavan Cardenas, Leiter der technischen Ausbildung bei Ipsen<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

F\u00fchrungsorientiertes Training<\/h4>\n\n\n\n
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Darci Johnson, Program and Transformation Manager bei Ipsen USA, leitet die Implementierung der FSE Academy. \"Als ich bei Ipsen anfing, gab es keine formalisierte Abteilung, die sich mit der Erstellung von technischen Schulungsprogrammen speziell f\u00fcr Ipsen Field Services befasste\", erinnert sich Johnson. \"Wir sehen einige unserer gr\u00f6\u00dften Chancen in der Verbesserung des Onboardings unserer Au\u00dfendienstteams\".<\/p>\n\n\n\n

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Johnson, die einen Lebenslauf voller Schulungsentwicklungen vorweisen kann, hat im Laufe ihrer Karriere die Vorteile konsequenter Schulungsprogramme kennengelernt. Als sie Ende 2022 von der Ipsen-F\u00fchrung eingestellt wurde, um eine umfassende Schulungsl\u00f6sung f\u00fcr den Au\u00dfendienst zu entwickeln, war Johnson \u00fcberzeugt, dass sie f\u00fcr diese Aufgabe geeignet ist. \"Ich habe viel Erfahrung im Bereich Schulungsdesign und leite Teams, die Schulungsprogramme von Grund auf aufbauen\", sagte sie. \"Als John Dykstra (Chief Service Officer) und Geoffrey Somary (Ipsen Global CEO) mit mir \u00fcber die M\u00f6glichkeit sprachen, dies bei Ipsen zu tun, konnte ich das Potenzial schnell erkennen.<\/p>\n\n\n\n

Dykstra und Somary sahen eine Chance, das Schulungsprogramm, das einst als Ipsen Corporate Academy bekannt war und 2020 mit Beginn der COVID-Pandemie eingestellt wurde, wiederzubeleben. Johnsons Berufserfahrung machte sie zur perfekten Kandidatin, um das Schulungsprogramm zu modernisieren und den Bed\u00fcrfnissen und Anforderungen der neuen Mitarbeiter von heute gerecht zu werden.<\/p>\n<\/div>\n\n\n\n

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\"Darci
Darci Johnson, Ipsen Programm- und Transformationsmanagerin<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

Ausbildung von verstreuten Arbeitskr\u00e4ften<\/h4>\n\n\n\n
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Die Au\u00dfendienstmitarbeiter von Ipsen sind \u00fcber ganz Nordamerika verteilt und betreuen einen Kundenstamm, der von K\u00fcste zu K\u00fcste reicht. \u00dcber solche Entfernungen hinweg kann es schwierig sein, einen einheitlichen Service zu gew\u00e4hrleisten, ohne dass dies beabsichtigt ist. Johnson sieht die FSE-Akademie als einen wichtigen Teil der Gew\u00e4hrleistung einer breiten Basis von Konsistenz von einer Region zur n\u00e4chsten.<\/p>\n\n\n\n

\"Wir haben zwar Regionen f\u00fcr unsere Au\u00dfendiensttechniker, aber das bedeutet nicht, dass sie ausschlie\u00dflich in ihrer Region t\u00e4tig sind\", erkl\u00e4rt Johnson.<\/p>\n\n\n\n

Die richtige Ausbildung ist entscheidend, wenn es darum geht, die Erwartungen der Kunden zu erf\u00fcllen. \"In der Vergangenheit konnte es vorkommen, dass ein Ofen in Kalifornien ausfiel und der Kunde ihn schnell wieder in Betrieb nehmen musste, so dass ein Techniker aus Alabama dorthin fliegen musste\", bot Johnson an.<\/p>\n\n\n\n

Mit einem st\u00e4rkeren, konsistenteren Schulungsprogramm wird Ipsen mehr lokales Fachwissen aufbauen und sicherstellen, dass die Kunden mehr M\u00f6glichkeiten haben, mit den ihnen vertrauten Technikern zu arbeiten.<\/p>\n\n\n\n

Ein wichtiges Ergebnis dieser Investition ist der Ausbau des Ipsen-Au\u00dfendienstteams und dessen Vorbereitung auf alle Aspekte des Kundendienstes, von der technischen Diagnose und Reparatur bis hin zu unternehmerischen Soft Skills und Verwaltungssoftware. \"Ich denke, die Erfolge liegen in der Zusammenarbeit mit unseren Kunden, die sich bisher nicht f\u00fcr den Service von Ipsen entschieden haben. Wir erweitern unsere Reichweite, bauen Beziehungen auf und lassen unsere Ofenk\u00e4ufer wissen, dass die Zusammenarbeit mit dem Ipsen-Service die beste Option ist\", so Johnson.<\/p>\n\n\n\n

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Die erste Ipsen Field Service Engineer Academy startet im September 2024. Ipsen rekrutiert aktiv f\u00fcr Stellen im Au\u00dfendienst in ganz Deutschland. Informieren Sie sich hier \u00fcber unsere aktuellen Stellenangebote.<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"

Willkommen im Ipsen Technical Development Center (TDC) Ein neues Schulungsprogramm f\u00fcr Ipsen Field Service Engineers (FSEs) bedeutet eine gro\u00dfe Investition in bestehende und neu eingestellte Mitarbeiter des Ipsen<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220,541],"tags":[],"class_list":["post-8840","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team","category-news"],"acf":[],"yoast_head":"\nIpsen 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