{"id":8950,"date":"2024-09-23T18:21:08","date_gmt":"2024-09-23T18:21:08","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=8950"},"modified":"2025-05-19T16:24:21","modified_gmt":"2025-05-19T16:24:21","slug":"ipsen-usa-introduces-service-hub-model-to-enhance-customer-support","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/de\/knowledge-center\/ipsen-usa-introduces-service-hub-model-to-enhance-customer-support\/","title":{"rendered":"Ipsen USA f\u00fchrt ein Service-HUB-Modell ein, um die Kundenbetreuung zu verbessern"},"content":{"rendered":"
\"Pair<\/figure>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (24. September 2024) - Ipsen USA freut sich, den offiziellen Start seines Dienstleistung HUB<\/a> Modell, das einen bedeutenden Wandel in der Art und Weise markiert, wie das Unternehmen seine Kundenbetreuung<\/a> und Unterst\u00fctzung in den gesamten Vereinigten Staaten.<\/p>\n\n\n\n

In den letzten zwei Jahren hat Ipsen das HUB-Servicemodell unter der Leitung von Geoffrey Somary, CEO von Ipsen Global, vom Konzept zur Realit\u00e4t gemacht. Die HUBs von Ipsen, die derzeit von Chief Service Officer John Dykstra geleitet werden, bieten nun in einem gro\u00dfen Teil des Mittleren Westens und des S\u00fcdostens der USA Dienstleistungen an und decken damit Gebiete mit einer hohen Dichte an Ipsen-Kunden ab.<\/p>\n\n\n\n

Diese regionalen Servicezentren sorgen f\u00fcr schnellere Reaktionszeiten, engagierte Support-Teams und eine gr\u00fcndliche Kenntnis der Anlagen der einzelnen Kunden. Durch die Gruppierung von Kunden in unmittelbarer geografischer N\u00e4he kann Ipsen einen effizienteren, auf ihre spezifischen Bed\u00fcrfnisse zugeschnittenen Service anbieten, der Ausfallzeiten reduziert und die Leistung von W\u00e4rmebehandlungsprozessen optimiert.<\/p>\n\n\n\n

Die Umstellung auf das HUB-Modell spiegelt das Engagement von Ipsen wider, die Kundenerfahrung kontinuierlich zu verbessern und gleichzeitig die Lebensqualit\u00e4t der Au\u00dfendienstmitarbeiter (FSEs) zu erh\u00f6hen. Durch die reduzierte Reisezeit k\u00f6nnen die FSEs mehr Zeit zu Hause verbringen, was zu einer besseren Work-Life-Balance beitr\u00e4gt, w\u00e4hrend sie gleichzeitig einen hochwertigen und reaktionsschnellen Service bieten.<\/p>\n\n\n\n

Lu Chouraki, Manager of Business Development, leitet die Einf\u00fchrung der HUBs. \"Unser Ziel ist es, dass die HUBs den unmittelbaren Bed\u00fcrfnissen unserer Kunden gerecht werden und lange Reaktionszeiten f\u00fcr Betreiber bei Ausf\u00e4llen vermeiden\", erkl\u00e4rte Chouraki.<\/p>\n\n\n\n

Die HUBs von Ipsen sind nun in vier Schl\u00fcsselregionen voll funktionsf\u00e4hig. Diese Umstrukturierung ist Teil der umfassenderen Vision von Ipsen f\u00fcr einen exzellenten Service, der regionales Fachwissen mit einer pers\u00f6nlichen Note verbindet, von der die Kunden profitieren und die das Ipsen-Team st\u00e4rkt.<\/p>\n\n\n\n

Um die Einf\u00fchrung des HUB-Modells zu unterst\u00fctzen, hat Ipsen au\u00dferdem das Ipsen Technical Development Center (TDC) eingef\u00fchrt, eine Initiative unter der Leitung von Darci Johnson, Program and Transformation Manager, und Cavan Cardenas, Technical Training Lead. Das TDC konzentriert sich auf die Schulung und Entwicklung neuer FSEs, einschlie\u00dflich der Einf\u00fchrung des Akademie f\u00fcr Au\u00dfendiensttechniker<\/a>Ein spezielles Programm, das sowohl neuen als auch bestehenden Technikern die F\u00e4higkeiten vermittelt, die sie ben\u00f6tigen, um im HUB-Modell erfolgreich zu sein.<\/p>\n\n\n\n

Mit weiteren HUBs, die bis zum Jahr 2025 und dar\u00fcber hinaus geplant sind, ist Ipsen in der Lage, die Kundenbetreuung in der W\u00e4rmebehandlungsindustrie neu zu definieren, indem es lokalisierten, fachkundigen Service bietet, um die sich entwickelnden Anforderungen seiner Kunden zu erf\u00fcllen.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (24. September 2024) - Ipsen USA freut sich, den offiziellen Start seines Service-HUB-Modells bekannt geben zu k\u00f6nnen, das einen bedeutenden Wandel in der Art und Weise darstellt, wie das Unternehmen seine Produkte liefert.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[541],"tags":[63,622,650],"class_list":["post-8950","knowledge-center","type-knowledge-center","status-publish","hentry","category-news","tag-customer-service","tag-field-service","tag-service-hub"],"acf":[],"yoast_head":"\nIpsen 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