{"id":10313,"date":"2025-02-18T15:35:16","date_gmt":"2025-02-18T15:35:16","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=10313"},"modified":"2025-02-18T15:35:19","modified_gmt":"2025-02-18T15:35:19","slug":"quality-on-purpose-a-look-inside-the-ipsen-quality-control-department","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/quality-on-purpose-a-look-inside-the-ipsen-quality-control-department\/","title":{"rendered":"Calidad a prop\u00f3sito - Una mirada al interior del Departamento de Control de Calidad de Ipsen"},"content":{"rendered":"

Walt Wear, Director de Control de Calidad de Ipsen, vela cada d\u00eda por el cliente. \"Somos el equipo que pone en marcha el equipo por primera vez\", explica Wear, \"gran parte del trabajo que realiza nuestro equipo es similar al que realiza nuestro equipo de servicio de campo. Nuestro trabajo consiste en encontrar y solucionar cualquier cuesti\u00f3n, problema o error mucho antes de que los hornos lleguen al taller del cliente.\"<\/p>\n\n\n\n

Hace diecisiete a\u00f1os, despu\u00e9s de trabajar para un cliente que operaba hornos Ipsen, Wear comenz\u00f3 su andadura en Ipsen como t\u00e9cnico de control de calidad. Sus primeros meses los dedic\u00f3 a aprender sobre los productos y procesos de Ipsen. \"Siempre fui el chico en la escuela que gravitaba hacia las clases de taller. Mi primer trabajo fue como t\u00e9cnico de mantenimiento en una planta de procesamiento de alimentos. Siempre he estado en esta l\u00ednea de trabajo\".<\/p>\n\n\n\n

Despu\u00e9s de trabajar en Ipsen durante un par de a\u00f1os, manteniendo el ritmo de las crecientes demandas, Wear encontr\u00f3 oportunidades para ascender en el escalaf\u00f3n. Consigui\u00f3 un ascenso a supervisor y, en 2012, a su puesto actual, donde dirige un equipo de seis t\u00e9cnicos en la planta de Centro de Excelencia en Tecnolog\u00eda de Vac\u00edo de Ipsen<\/a> en Cherry Valley.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Captura y suelta<\/h3>\n\n\n\n
\n
\n

Los hornos son piezas de maquinaria incre\u00edblemente complejas en las que se conf\u00eda para procesar millones de piezas de alta precisi\u00f3n para miles de empresas de docenas de sectores cada d\u00eda. Antes de que Ipsen env\u00ede un horno, es necesario comprobar y probar hasta el \u00faltimo cable, perno y v\u00e1lvula, asegur\u00e1ndose de que las personalizaciones del cliente cumplen las especificaciones. En la primera inspecci\u00f3n de estos sistemas, que contienen miles de piezas, \"podemos descubrir unos 30 elementos que hay que solucionar por horno\", afirma Wear. Al detectar los problemas durante la inspecci\u00f3n de calidad, Ipsen se asegura de que los clientes tengan m\u00e1s probabilidades de tener sus hornos en producci\u00f3n inmediatamente despu\u00e9s de la instalaci\u00f3n. \"Las minuciosas inspecciones de calidad garantizan que Ipsen mantenga una excelente reputaci\u00f3n entre nuestros clientes\", afirma Wear.<\/p>\n\n\n\n

Ya sea inspeccionando componentes suministrados por el proveedor, rastreando cables cruzados o haciendo inventario de los complementos solicitados por el cliente, los problemas con los que se encuentra el equipo pueden variar en complejidad. \"Si mi equipo puede resolver el problema en cinco minutos o menos, nos ocuparemos de \u00e9l. Un cable mal etiquetado, un problema menor con un interruptor, un simple error de montaje\". La mayor\u00eda de los problemas se comunican a montaje o ingenier\u00eda, en funci\u00f3n de lo que requiera atenci\u00f3n. \"Pero en las raras ocasiones en las que nos encontramos con un verdadero problema, podemos implicar a todo el mundo\", explica Wear.<\/p>\n\n\n\n

Esa es la ventaja de detectar los problemas antes de que el horno final abandone el muelle de embarque de Ipsen: la posibilidad de revisar un horno con los dise\u00f1adores originales, el personal de montaje y los ingenieros. Colaborando con el equipo de ingenier\u00eda, revisando los problemas con el equipo de montaje o comunic\u00e1ndose con el equipo de servicio de campo, el departamento de calidad puede detectar tendencias y corregir problemas mientras el horno permanece en las instalaciones.<\/p>\n\n\n\n

\"La inspecci\u00f3n de calidad es un proceso muy importante. Por lo que hacemos, confiamos en que los clientes reciban lo que han pedido\", afirma Wear.<\/p>\n<\/div>\n\n\n\n

\n
\"Ipsen<\/figure>\n\n\n\n
\"Ipsen<\/figure>\n\n\n\n
\"Ipsen<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Calidad eficiente<\/h3>\n\n\n\n

Los equipos de ventas de Ipsen coordinan los plazos de entrega de los hornos, incluido un plazo fijo para la inspecci\u00f3n de calidad. \"Tenemos una lista de comprobaci\u00f3n para cada horno que, impresa, tiene unas treinta p\u00e1ginas\", explica Wear. \"Cada punto asigna al t\u00e9cnico una tarea, y se le pide que ponga sus iniciales y la fecha en la lista de comprobaci\u00f3n cuando la tarea supera la inspecci\u00f3n\".<\/p>\n\n\n\n

La complejidad y el tama\u00f1o del horno determinar\u00e1n el tiempo que necesitar\u00e1 el departamento de calidad para inspeccionar y dar el visto bueno a un horno. Este plazo puede ser de una semana aproximadamente para un horno est\u00e1ndar, pero a medida que los clientes a\u00f1aden opciones y especificaciones no est\u00e1ndar, ese tiempo en calidad puede aumentar considerablemente. Por ejemplo, un TITAN H6 que se venda con una especificaci\u00f3n est\u00e1ndar puede tener presupuestadas 50 horas de tiempo de inspecci\u00f3n. Sin embargo, \"un horno vertical reciente de casi tres pisos de altura y muy personalizado ten\u00eda 400 horas asignadas para inspecci\u00f3n, y utilizamos cada minuto\", recuerda Wear.<\/p>\n\n\n\n

Afortunadamente, el departamento de calidad puede empezar pronto con los hornos, a medida que se instalan y comprueban los sistemas. \"Rara vez empezamos con un horno 'completo'. La mayor\u00eda de las veces intervenimos incluso antes de recibir algunos componentes. Por ejemplo, si a\u00fan no se han suministrado los colgadores de molibdeno, todav\u00eda hay mucho trabajo que podemos hacer antes de calentar el horno. En cuanto recibamos e instalemos el resto de piezas, podremos completar las pruebas\", explica Wear.<\/p>\n\n\n\n

El departamento de calidad tambi\u00e9n puede garantizar que los clientes reciben un horno preparado para cumplir las estrictas normas AMS2750. El cliente puede solicitar que se incluya un estudio de uniformidad de la temperatura en el proceso de inspecci\u00f3n final.<\/p>\n\n\n\n

\"Me encanta el aspecto de resoluci\u00f3n de problemas de este trabajo\", explica Wear. \"Cuando hay algo realmente extra\u00f1o, es cuando podemos reunir a todo el mundo y poner en marcha el grupo de reflexi\u00f3n. Empezamos por lo m\u00e1s f\u00e1cil, lo descartamos y seguimos hasta encontrar la ra\u00edz del problema. Al final, nuestro cliente recibe un producto mejor gracias a lo que hacemos\".<\/p>","protected":false},"excerpt":{"rendered":"

Walt Wear, Director de Control de Calidad de Ipsen, vela cada d\u00eda por el cliente. \"Somos el equipo que pone en marcha el equipo por primera vez\", Wear<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[558,220],"tags":[],"class_list":["post-10313","knowledge-center","type-knowledge-center","status-publish","hentry","category-blog-post","category-meet-our-team"],"acf":[],"yoast_head":"\nA 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