{"id":10478,"date":"2025-02-20T14:38:39","date_gmt":"2025-02-20T14:38:39","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=10478"},"modified":"2025-02-20T14:39:42","modified_gmt":"2025-02-20T14:39:42","slug":"ipsen-usa-announces-management-changes-in-customer-service-team","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/ipsen-usa-announces-management-changes-in-customer-service-team\/","title":{"rendered":"Ipsen USA anuncia cambios en la direcci\u00f3n del equipo de atenci\u00f3n al cliente"},"content":{"rendered":"
\n
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\"Evan<\/figure>\n<\/div>\n\n\n\n
\n
\"Lu<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (20 de febrero de 2025) - Ipsen se complace en anunciar el ascenso de Evan Hundley<\/strong> a Director de Retrofits<\/strong> y el nombramiento de Lu Chouraki<\/strong> como Jefe de Servicio<\/strong>.<\/p>\n\n\n\n

Desde que se uni\u00f3 a Ipsen en octubre de 2023 como Directora de Proyectos en el Departamento de Retrofits, Hundley ha demostrado un fuerte liderazgo y un compromiso con la mejora continua. Licenciada en ingenier\u00eda industrial por la Universidad Estatal de Iowa, ha aplicado su experiencia en fabricaci\u00f3n ajustada para impulsar mejoras en los procesos, incluido un evento Kaizen para optimizar las operaciones y el sistema ERP de Ipsen. Hundley tambi\u00e9n ha potenciado el papel de gestora de proyectos mejorando la organizaci\u00f3n de los mismos, los informes financieros y la colaboraci\u00f3n entre departamentos. Como Directora de Retrofits, dirigir\u00e1 el equipo de Retrofits para mejorar los tiempos de respuesta, racionalizar los precios y las propuestas, y proporcionar soluciones a medida que ampl\u00eden la vida \u00fatil y la eficiencia de los equipos, impulsando la satisfacci\u00f3n del cliente a largo plazo.<\/p>\n\n\n\n

Chouraki se reincorpor\u00f3 a Ipsen en junio de 2022 como Gerente de Desarrollo de Negocios y ha sido fundamental en el lanzamiento del modelo de servicio HUB de Ipsen, expandi\u00e9ndolo a trav\u00e9s de seis regiones de Estados Unidos. Se uni\u00f3 por primera vez a Ipsen en 2015 como Ingeniero de Servicio de Campo antes de ser promovido a Gerente de Servicio Regional en 2018. Su amplia experiencia dentro de las operaciones de servicio de Ipsen, combinada con su conocimiento de la industria, lo hace excepcionalmente calificado para liderar el Equipo de Servicio de Campo. Como Gerente de Servicio de Campo, Chouraki supervisar\u00e1 a todos los Gerentes Regionales de Servicio e Ingenieros de Servicio de Campo, centr\u00e1ndose en la racionalizaci\u00f3n de los procesos, la mejora de los tiempos de respuesta y la mejora de la atenci\u00f3n al cliente. Tambi\u00e9n impulsar\u00e1 la continua expansi\u00f3n de los HUBs de Ipsen y desarrollar\u00e1 a su equipo como expertos en la materia, apoyando el compromiso de Ipsen con la prestaci\u00f3n de un servicio excepcional y la satisfacci\u00f3n del cliente.<\/p>\n\n\n\n

\"Estamos entusiasmados de que Evan y Lu asuman nuevas funciones. Estos dos l\u00edderes ya han hecho contribuciones significativas al \u00e9xito de Ipsen\", dijo John Dykstra, Chief Service Officer de Ipsen. \"Su experiencia y dedicaci\u00f3n para mejorar nuestras operaciones y soporte al cliente ser\u00e1n clave a medida que continuamos innovando y mejorando nuestra oferta de servicios.\"<\/p>\n\n\n\n

Ipsen conf\u00eda en que, bajo la direcci\u00f3n de Hundley y Chouraki, la empresa continuar\u00e1 impulsando el \u00e9xito y mejorando a\u00fan m\u00e1s su rendimiento. atenci\u00f3n al cliente y operaciones de servicio<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (20 de febrero de 2025) - Ipsen se complace en anunciar la promoci\u00f3n de Evan Hundley a Gerente de Retrofits y el nombramiento de Lu Chouraki como Gerente de Servicio de Campo.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220,541],"tags":[],"class_list":["post-10478","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team","category-news"],"acf":[],"yoast_head":"\nManagement 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