{"id":11243,"date":"2025-05-21T18:46:00","date_gmt":"2025-05-21T18:46:00","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=11243"},"modified":"2025-05-21T18:46:03","modified_gmt":"2025-05-21T18:46:03","slug":"inside-look-ipsen-service-hub-qa","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/inside-look-ipsen-service-hub-qa\/","title":{"rendered":"Una mirada al interior: Preguntas y respuestas sobre el Service HUB de Ipsen"},"content":{"rendered":"
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Lu Chouraki<\/strong>El Director de Servicio de Campo de Ipsen, ha desempe\u00f1ado un papel fundamental en la creaci\u00f3n de la estrategia de Ipsen para el futuro. Programa HUB de servicios<\/a> - una iniciativa que aporta recursos de servicio adicionales a zonas de EE.UU. con una alta concentraci\u00f3n de clientes de Ipsen. Con siete centros de servicio activos que atienden a m\u00e1s de 350 clientes en todo el pa\u00eds, el programa ya est\u00e1 teniendo un impacto mensurable. Chouraki comparti\u00f3 la visi\u00f3n en la que se basa el concepto de Service HUB y explic\u00f3 c\u00f3mo sigue reforzando un equipo de servicio que ya es l\u00edder en el sector.<\/p>\n<\/div>\n\n\n\n

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\"Lu<\/figure>\n<\/div>\n<\/div>\n\n\n\n
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Cuando empez\u00f3 a hablar del concepto de servicio HUB, \u00bfqu\u00e9 fue lo que m\u00e1s le atrajo de este programa?<\/h4>\n\n\n\n

Busc\u00e1bamos formas de atender a los clientes con un enfoque m\u00e1s proactivo, al tiempo que busc\u00e1bamos oportunidades para ofrecer a nuestros t\u00e9cnicos de servicio una alternativa a los frecuentes viajes de larga distancia. <\/p>\n\n\n\n

Cuando el programa HUB empez\u00f3 a tomar forma, \u00bfcu\u00e1les fueron algunos de los beneficios inesperados o dificultades que encontraron durante su puesta en marcha?<\/h4>\n\n\n\n

Enseguida empezamos a ver una mejor capacidad de respuesta a nuestros clientes de servicios, satisfaciendo sus necesidades inmediatas a un ritmo mucho m\u00e1s r\u00e1pido. La creaci\u00f3n de HUBs de servicio nos permiti\u00f3 contar con t\u00e9cnicos de servicio locales capaces de establecer una relaci\u00f3n con un conjunto regional de clientes. Pero tambi\u00e9n nos dimos cuenta de que necesit\u00e1bamos aumentar nuestro equipo de t\u00e9cnicos de servicio sobre el terreno. La mejora de los tiempos de respuesta se tradujo en un aumento de la demanda de nuestros servicios.<\/p>\n\n\n\n

\u00bfCu\u00e1l fue la reacci\u00f3n de los clientes ante el lanzamiento inicial de los HUBs de servicios?<\/h4>\n\n\n\n

La respuesta de los clientes fue r\u00e1pida y muy positiva. Parec\u00eda que les est\u00e1bamos dando algo que quer\u00edan y necesitaban.<\/p>\n\n\n\n

\u00bfC\u00f3mo ha cambiado la implantaci\u00f3n de nuevos centros de servicios a ra\u00edz de la experiencia adquirida con los primeros centros?<\/h4>\n\n\n\n

El grupo de Servicio al Cliente de Ipsen (ICS) y el programa HUB fueron capaces de modificar algunos de nuestros procedimientos internos para permitir una mejor colaboraci\u00f3n. Los equipos regionales de gesti\u00f3n de servicios de Ipsen supervisan ahora tanto a los ingenieros de servicio de campo tradicionales como a los ingenieros de servicio de campo de HUB.<\/p>\n\n\n\n

\u00bfCu\u00e1les son los indicadores clave de que el Programa Ipsen Service HUB ser\u00e1 un \u00e9xito para Ipsen?<\/h4>\n\n\n\n

Una de las razones por las que Ipsen es el l\u00edder de la industria en hornos de vac\u00edo es debido a la s\u00f3lida reputaci\u00f3n del Equipo de Servicio Ipsen. El servicio Ipsen es un beneficio a\u00f1adido para los clientes que compran un horno Ipsen. Los clientes invierten en hornos Ipsen porque tienen un deseo y una necesidad de que su equipo funcione bien. La r\u00e1pida respuesta que los clientes experimentar\u00e1n de un HUB de servicio Ipsen nos permitir\u00e1 conseguir m\u00e1s contratos de servicio y responder a m\u00e1s llamadas de emergencia. El nuevo modelo de servicio reforzar\u00e1 la confianza y la calidad detr\u00e1s de la marca Ipsen.<\/p>\n\n\n\n

\u00bfC\u00f3mo afectar\u00e1 el nuevo Programa Ipsen Service HUB a la experiencia actual del Servicio de Atenci\u00f3n al Cliente de Ipsen?<\/h4>\n\n\n\n

La adici\u00f3n de un HUB de servicio Ipsen a una regi\u00f3n para una respuesta r\u00e1pida y programar programas de mantenimiento permitir\u00e1 a nuestro equipo ICS tradicional centrarse en proyectos m\u00e1s largos como instalaciones de hornos y retrofits. Y veremos un aumento en la satisfacci\u00f3n laboral de los miembros de nuestro equipo - los t\u00e9cnicos estar\u00e1n bien posicionados para elegir trabajar cerca de casa en un HUB, o si el t\u00e9cnico prefiere viajar, la oportunidad de continuar con nuestro ICS tradicional sigue siendo una opci\u00f3n tambi\u00e9n.<\/p>\n\n\n\n

En definitiva, nuestro objetivo es que la experiencia de servicio al cliente sea impecable. Nuestros centros de servicio nos ayudar\u00e1n a establecer relaciones m\u00e1s estrechas con nuestros clientes y a ganarnos su confianza cuando recurran a nosotros para el mantenimiento de sus equipos.<\/p>\n\n\n\n

\u00bfQu\u00e9 sigue para el programa Ipsen Service HUB?<\/h4>\n\n\n\n

Nuestro objetivo es a\u00f1adir otros cuatro HUBs a lo largo de 2025 y estar plenamente en marcha y operativos en 2026.<\/p>","protected":false},"excerpt":{"rendered":"

Lu Chouraki, Director del Servicio de Campo de Ipsen, ha desempe\u00f1ado un papel fundamental en la creaci\u00f3n del Programa Ipsen Service HUB, una iniciativa que aporta recursos de servicio adicionales a las \u00e1reas de la<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220],"tags":[],"class_list":["post-11243","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team"],"acf":[],"yoast_head":"\nInside Look: Ipsen Service HUB Q&A - 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