{"id":6552,"date":"2025-03-06T14:13:13","date_gmt":"2025-03-06T14:13:13","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&#038;p=6552"},"modified":"2025-03-06T15:13:15","modified_gmt":"2025-03-06T15:13:15","slug":"ipsen-remote-service","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/ipsen-remote-service\/","title":{"rendered":"La vista completa. En l\u00ednea. En tiempo real. 24\/7"},"content":{"rendered":"<p><strong>\u00bfNo tiene contrato de mantenimiento? \u00bfHa expirado el periodo de garant\u00eda?<\/strong><br>No hay problema. Dependiendo del alcance del soporte esperado, con nosotros puede reservar los paquetes de horas online de Ipsen Remote Service que se enumeran a continuaci\u00f3n. El apoyo en l\u00ednea que se necesita con urgencia se puede llamar f\u00e1cilmente y sin m\u00e1s demora.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"358\" src=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1024x358.png\" alt=\"\" class=\"wp-image-6560\" srcset=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1024x358.png 1024w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-300x105.png 300w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-768x268.png 768w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1536x537.png 1536w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-18x6.png 18w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1.png 1683w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Sus ventajas:<\/strong><br>- Conexi\u00f3n en directo de un experto de soporte de Ipsen con informaci\u00f3n en tiempo real<br>- Sin tiempo de espera ni gastos de desplazamiento<br>- Cursos de formaci\u00f3n en l\u00ednea para personal de explotaci\u00f3n y mantenimiento (previa solicitud)<br>- Gu\u00eda paso a paso de los procesos de reparaci\u00f3n (previa solicitud)<br>- Reserva de paquetes de horas escalonadas<br>- Informe de servicio detallado y resumen mensual de horas<br>- Como parte de la garant\u00eda y para clientes Premium: Asistencia en l\u00ednea gratuita<\/p>\n\n\n\n<p><strong>\u00bfQu\u00e9 opciones tiene?<\/strong><\/p>\n\n\n\n<p>Le ofrecemos la posibilidad de adquirir un paquete de horas para nuestra asistencia en l\u00ednea. Despu\u00e9s de cada encargo, recibir\u00e1 un informe sobre nuestras actividades, as\u00ed como un resumen mensual de las horas restantes y las actividades realizadas (caso), lo que le dar\u00e1 la oportunidad de recargar su paquete a tiempo.<br>Por supuesto, nuestro fiable servicio en l\u00ednea tambi\u00e9n est\u00e1 a su disposici\u00f3n si no es cliente de Ipsen Premium o a\u00fan no ha contratado el paquete de horas. Tan pronto como hayamos recibido su pedido por escrito (correo electr\u00f3nico) para una tarea en l\u00ednea, le apoyaremos en consecuencia y le cobraremos una tarifa horaria de 149\u20ac\/h**.<strong>) (de lunes a viernes) y 199<\/strong>**) (s\u00e1bados, domingos y festivos).<br>Si ya es cliente Premium de Ipsen y se beneficia de las ventajas de un contrato de mantenimiento a largo plazo \/ acuerdo de nivel de servicio o su sistema a\u00fan est\u00e1 en garant\u00eda, la asistencia en l\u00ednea es, por supuesto, gratuita.<\/p>\n\n\n\n<p><sub>**) La primera hora de asistencia se factura siempre como una hora completa (60 minutos), cada hora posterior se factura en intervalos de 30 minutos<\/sub><\/p>\n\n\n\n<p><sub>***) La validez es de un m\u00e1ximo de tres a\u00f1os tras la inclusi\u00f3n del contrato.<\/sub><\/p>\n\n\n\n<p><strong>\u00bfTiene alguna pregunta? Nuestro equipo estar\u00e1 encantado de ayudarle:<\/strong><\/p>\n\n\n\n<p><strong> Por tel\u00e9fono +49 2821 804 777 o por correo electr\u00f3nico: <a href=\"mailto:Support@Ipsen.de\">Support@Ipsen.de<\/a><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/es\/2025_de_remote-service\/\">Descargar folleto ALEM\u00c1N<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/es\/2025_en_remote-service\/\">Descargar folleto INGL\u00c9S<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/es\/2025_it_remote-service\/\">Descargar folleto ITALIANO<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/es\/2025_fr_remote-service\/\">Descargar el folleto en FRANC\u00c9S<\/a><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\u00bfNo tiene contrato de mantenimiento? \u00bfHa expirado el periodo de garant\u00eda? Dependiendo del alcance de la asistencia esperada, con nosotros puede reservar los paquetes de horas de Ipsen Remote Service online que se indican a continuaci\u00f3n. Lo que necesita urgentemente<\/p>","protected":false},"author":12,"featured_media":10561,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[580],"tags":[81,610,619,617,615,618],"class_list":["post-6552","knowledge-center","type-knowledge-center","status-publish","has-post-thumbnail","hentry","category-ipsen-kleve","tag-aftermarket","tag-ics","tag-ipsen-customer-service","tag-maintenance","tag-remote-service","tag-warranty-period"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The full view. 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