{"id":7519,"date":"2024-04-22T17:06:00","date_gmt":"2024-04-22T17:06:00","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=7519"},"modified":"2025-05-21T16:19:53","modified_gmt":"2025-05-21T16:19:53","slug":"ipsen-customer-service-expands-to-support-aftermarket-needs","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/ipsen-customer-service-expands-to-support-aftermarket-needs\/","title":{"rendered":"El equipo del Servicio de Atenci\u00f3n al Cliente de Ipsen (ICS) se ampl\u00eda para dar respuesta a las crecientes necesidades del mercado posventa"},"content":{"rendered":"
\"Ipsen<\/figure>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (23 de abril de 2024) - Ipsen refuerza su equipo de posventa con la incorporaci\u00f3n de dos nuevos Ingenieros Regionales de Ventas. Tyler Free atender\u00e1 a los clientes del Medio Oeste, mientras que Charlie Preston se ocupar\u00e1 de la regi\u00f3n del Sureste. Se unen a un equipo experimentado, que incluye a Steve Mondorf (Oeste), Tom Sutherland (Sur) y Chad Mehmel (Noreste). El equipo de posventa de Ipsen, junto con los Propietarios Regionales de Ventas, garantizan colectivamente que los clientes reciban el m\u00e1s alto nivel de apoyo para sus nuevos equipos, piezas, servicio y necesidades de modernizaci\u00f3n.<\/p>\n\n\n\n

Tyler se une al equipo Ipsen desde Rockford Ball Screw, donde trabaj\u00f3 como Gerente de Desarrollo de Negocios. Tambi\u00e9n tiene una amplia experiencia en ventas, servicio y soporte de maquinaria industrial de su tiempo en Bourn & Koch, un constructor de maquinaria en Rockford, Illinois.<\/p>\n\n\n\n

Charlie es licenciado en Ingenier\u00eda Mec\u00e1nica por la Universidad de Alabama. A lo largo de su carrera, ha ocupado puestos como ingeniero de aplicaciones, dise\u00f1ador mec\u00e1nico e ingeniero de proyectos.<\/p>\n\n\n\n

Asher Thoeming, que ha dejado su puesto de Ingeniero de Ventas Regional del Sudeste, pasa a ocupar un nuevo puesto como Director Regional de Servicio para los clientes internacionales de Ipsen. Asher ha proporcionado un servicio excepcional a los clientes leales de Ipsen en el sureste y se compromete a mantener el mismo alto nivel de servicio a los clientes en todo el mundo.<\/p>\n\n\n\n

Los Ingenieros Regionales de Ventas reportan a Matt Clinite, quien fue promovido a Director de Ventas ICS y Retrofits el a\u00f1o pasado. En esta capacidad, Matt encabeza iniciativas estrat\u00e9gicas y proporciona orientaci\u00f3n a los equipos de ventas de posventa internos y externos, con el objetivo de asegurar el \u00e9xito a largo plazo de los clientes de Ipsen.<\/p>\n\n\n\n

\"Ipsen cuenta con el equipo de asistencia posventa m\u00e1s grande y t\u00e9cnico del sector\", afirma Clinite. \"Seguimos contratando empleados excepcionalmente cualificados para nuestros roles de cara al cliente, la mayor\u00eda de los cuales tienen t\u00edtulos t\u00e9cnicos. Ipsen est\u00e1 fomentando la pr\u00f3xima generaci\u00f3n si los l\u00edderes de la industria, y estamos muy entusiasmados con los equipos que tenemos en su lugar.\"<\/p>\n\n\n\n

En los dos \u00faltimos a\u00f1os, Ipsen ha introducido cambios significativos en sus servicios posventa bajo la direcci\u00f3n del Chief Service Officer, John Dykstra<\/a>. Esto incluy\u00f3 la incorporaci\u00f3n de Christina Connelly, Gerente de Piezas de Servicio al Cliente en 2022, y David Choate<\/a>Director de Servicio de Campo en 2023. Ambos han hecho crecer sus equipos, han mejorado la eficiencia operativa y han liderado iniciativas para mejorar la atenci\u00f3n al cliente.<\/p>\n\n\n\n

En las pr\u00f3ximas semanas, permanezca atento a las actualizaciones de los equipos de recambios, servicio de campo y ventas de nuevos equipos de Ipsen, destacando su compromiso continuo con la satisfacci\u00f3n del cliente.<\/p>\n\n\n\n

Para m\u00e1s informaci\u00f3n sobre el Servicio de Atenci\u00f3n al Cliente de Ipsen, visite nuestra p\u00e1gina de piezas y servicios<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (23 de abril de 2024) - Ipsen refuerza su equipo de posventa con la incorporaci\u00f3n de dos nuevos Ingenieros Regionales de Ventas. Tyler Free apoyar\u00e1 a los clientes en el Medio Oeste, mientras que<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220,541],"tags":[619,585],"class_list":["post-7519","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team","category-news","tag-ipsen-customer-service","tag-ipsen-team"],"acf":[],"yoast_head":"\nIpsen 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