{"id":8840,"date":"2024-09-12T17:49:26","date_gmt":"2024-09-12T17:49:26","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=8840"},"modified":"2025-05-21T16:21:54","modified_gmt":"2025-05-21T16:21:54","slug":"ipsen-usa-launches-field-service-engineer-academy","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/ipsen-usa-launches-field-service-engineer-academy\/","title":{"rendered":"Ipsen USA lanza la Academia de Ingenieros de Servicio de Campo"},"content":{"rendered":"
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Bienvenido al Centro de Desarrollo T\u00e9cnico (CDT) de Ipsen<\/h4>\n\n\n\n
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Un nuevo programa de formaci\u00f3n para los Ingenieros de Servicio de Campo (FSEs) de Ipsen supone una importante inversi\u00f3n en las actuales y nuevas contrataciones para la Servicio de atenci\u00f3n al cliente de Ipsen<\/a> (ICS). La Academia FSE est\u00e1 dise\u00f1ada para ser un programa en profundidad de 20 semanas que implica tanto el aprendizaje en el aula en el TDC en Cherry Valley, Illinois y la experiencia pr\u00e1ctica en el campo con los t\u00e9cnicos de servicio veteranos.<\/p>\n<\/div>\n\n\n\n

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\"Ipsen<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Aunque los nuevos empleados constituir\u00e1n una gran parte de la clase t\u00edpica de la Academia FSE de Ipsen, los ingenieros de servicio de campo m\u00e1s experimentados tambi\u00e9n podr\u00e1n beneficiarse del programa de formaci\u00f3n. Los directores de servicio regionales ayudan a los FSE a seleccionar los m\u00f3dulos del programa bas\u00e1ndose en una evaluaci\u00f3n de sus niveles de habilidad actuales, con la vista puesta en las oportunidades de crecimiento a trav\u00e9s de la formaci\u00f3n.<\/p>\n\n\n\n

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\"Nos centraremos en los fundamentos de la horno de vac\u00edo<\/a> reparaci\u00f3n\", explica Cavan Cardenas, responsable de formaci\u00f3n t\u00e9cnica de Ipsen. \"Desde el primer d\u00eda de la primera semana, queremos que nuestros t\u00e9cnicos tengan una visi\u00f3n general de nuestros equipos, c\u00f3mo funcionan y qu\u00e9 hacen nuestros clientes con ellos. Queremos que los t\u00e9cnicos comprendan la finalidad de cada producto de la l\u00ednea\".<\/p>\n\n\n\n

Tambi\u00e9n se har\u00e1 hincapi\u00e9 en el desarrollo de habilidades interpersonales y la gesti\u00f3n del trabajo administrativo. \"Los mejores candidatos para nuestro sector proceden de empresas de servicios o instalaciones. Queremos que desarrollen sus habilidades interpersonales en un entorno de servicio muy ajetreado. Hay que adaptarse a estar en la carretera y buscamos personas que tengan la combinaci\u00f3n adecuada de personalidad, actitud y capacidad\".<\/p>\n<\/div>\n\n\n\n

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\"\"
Cavan Cardenas, Jefe de Formaci\u00f3n T\u00e9cnica de Ipsen<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

Formaci\u00f3n orientada al liderazgo<\/h4>\n\n\n\n
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Darci Johnson, Directora de Programas y Transformaci\u00f3n de Ipsen USA, lidera la implementaci\u00f3n de la Academia FSE. \"Cuando empec\u00e9 en Ipsen, no hab\u00eda un departamento formalizado dedicado a crear programas de formaci\u00f3n t\u00e9cnica espec\u00edficos para Ipsen Field Services\", recuerda Johnson. \"Vemos que algunas de nuestras mayores oportunidades provienen de mejorar la incorporaci\u00f3n de nuestros equipos de servicio de campo\".<\/p>\n\n\n\n

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Johnson, que viene con un curr\u00edculum repleto de desarrollo de la formaci\u00f3n, ha visto los beneficios de los programas de formaci\u00f3n coherentes a lo largo de su carrera. Contratada por la direcci\u00f3n de Ipsen a finales de 2022 para ofrecer una soluci\u00f3n integral de formaci\u00f3n sobre el terreno, Johnson conf\u00eda en que est\u00e1 preparada para el trabajo. \"Tengo mucha experiencia en dise\u00f1o instruccional, liderando equipos para construir programas de capacitaci\u00f3n desde cero\", se\u00f1al\u00f3. \"Cuando John Dykstra (Chief Service Officer) y Geoffrey Somary (CEO Global de Ipsen) me hablaron de la oportunidad de hacer eso en Ipsen, pude ver r\u00e1pidamente el potencial que hab\u00eda\".<\/p>\n\n\n\n

Dykstra y Somary vieron la oportunidad de revivir el programa de formaci\u00f3n antes conocido como Ipsen Corporate Academy, que finaliz\u00f3 en 2020 al inicio de la pandemia de COVID. La experiencia profesional de Johnson la convirti\u00f3 en la candidata perfecta para modernizar el programa de formaci\u00f3n y satisfacer las necesidades y demandas de los nuevos empleados de hoy en d\u00eda.<\/p>\n<\/div>\n\n\n\n

\n
\"Darci
Darci Johnson, Directora de Programas y Transformaci\u00f3n de Ipsen<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

Educar a una mano de obra dispersa<\/h4>\n\n\n\n
<\/div>\n\n\n\n

Los Ingenieros de Servicio de Campo de Ipsen est\u00e1n distribuidos por toda Norteam\u00e9rica para servir a una base de clientes que se extiende de costa a costa. A trav\u00e9s de distancias como esa, puede ser dif\u00edcil asegurarse de que hay consistencia en el servicio sin tener intencionalidad. Johnson ve la Academia FSE como una parte importante para asegurar una amplia base de consistencia de una regi\u00f3n a otra.<\/p>\n\n\n\n

\"Aunque tenemos regiones para nuestros ingenieros de servicio de campo, eso no significa que hayan realizado exclusivamente trabajos dentro de sus regiones\", explic\u00f3 Johnson.<\/p>\n\n\n\n

Una buena formaci\u00f3n es crucial para satisfacer las expectativas de los clientes. \"Antes, un horno pod\u00eda averiarse en California y el cliente necesitaba que volviera a funcionar r\u00e1pidamente, por lo que un t\u00e9cnico de Alabama ten\u00eda que volar hasta all\u00ed\", explica Johnson.<\/p>\n\n\n\n

Con un programa de formaci\u00f3n m\u00e1s s\u00f3lido y coherente, Ipsen ampliar\u00e1 la experiencia localizada, garantizando que los clientes tengan m\u00e1s oportunidades de trabajar con los t\u00e9cnicos con los que est\u00e1n familiarizados.<\/p>\n\n\n\n

Un resultado importante de esta inversi\u00f3n es el crecimiento del equipo de servicio de campo de Ipsen y su preparaci\u00f3n para todos los aspectos del servicio al cliente, desde el diagn\u00f3stico t\u00e9cnico y la reparaci\u00f3n hasta las habilidades interpersonales empresariales y el software administrativo. \"Creo que el \u00e9xito radica en trabajar con nuestros clientes que antes no eleg\u00edan el servicio de Ipsen. Ampliando nuestro alcance, construyendo relaciones y haciendo saber a nuestros compradores de hornos que trabajar con el servicio de Ipsen es la mejor opci\u00f3n\", atestigua Johnson.<\/p>\n\n\n\n

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La Academia inaugural de Ingenieros de Servicio de Campo de Ipsen se lanz\u00f3 en septiembre de 2024. Ipsen est\u00e1 reclutando activamente para puestos de servicio de campo en todo el pa\u00eds. Explore aqu\u00ed nuestras vacantes actuales.<\/a><\/em><\/p>","protected":false},"excerpt":{"rendered":"

Bienvenido al Centro de Desarrollo T\u00e9cnico (CDT) de Ipsen Un nuevo programa de formaci\u00f3n para los Ingenieros de Servicio de Campo de Ipsen (FSEs) significa una importante inversi\u00f3n en las actuales y nuevas contrataciones para el Centro de Desarrollo T\u00e9cnico de Ipsen.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220,541],"tags":[],"class_list":["post-8840","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team","category-news"],"acf":[],"yoast_head":"\nIpsen 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