{"id":8950,"date":"2024-09-23T18:21:08","date_gmt":"2024-09-23T18:21:08","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=8950"},"modified":"2025-05-19T16:24:21","modified_gmt":"2025-05-19T16:24:21","slug":"ipsen-usa-introduces-service-hub-model-to-enhance-customer-support","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/es\/knowledge-center\/ipsen-usa-introduces-service-hub-model-to-enhance-customer-support\/","title":{"rendered":"Ipsen USA introduce el modelo Service HUB para mejorar la atenci\u00f3n al cliente"},"content":{"rendered":"
\"Pair<\/figure>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (24 de septiembre de 2024) - Ipsen USA se complace en anunciar el lanzamiento formal de su Servicio HUB<\/a> que marca un cambio significativo en la forma en que la empresa ofrece atenci\u00f3n al cliente<\/a> y apoyo en todo Estados Unidos.<\/p>\n\n\n\n

En los \u00faltimos dos a\u00f1os, Ipsen ha llevado el modelo de servicio HUB del concepto a la realidad bajo la direcci\u00f3n del CEO de Ipsen Global, Geoffrey Somary. Actualmente dirigidos por el Chief Service Officer John Dykstra, los HUBs de Ipsen proporcionan ahora servicios en una gran parte del Medio Oeste y Sureste de Estados Unidos, dirigi\u00e9ndose a \u00e1reas que tienen una alta densidad de clientes de Ipsen.<\/p>\n\n\n\n

Estos centros de servicio regionales ayudan a garantizar tiempos de respuesta m\u00e1s r\u00e1pidos, equipos de soporte dedicados y un profundo conocimiento de las instalaciones de cada cliente. Al agrupar a los clientes en proximidad geogr\u00e1fica, Ipsen puede ofrecer un servicio m\u00e1s eficiente adaptado a sus necesidades espec\u00edficas, reduciendo el tiempo de inactividad y optimizando el rendimiento de las operaciones de tratamiento t\u00e9rmico.<\/p>\n\n\n\n

El cambio al modelo HUB refleja el compromiso de Ipsen para mejorar continuamente la experiencia del cliente, al tiempo que mejora la calidad de vida de sus Ingenieros de Servicio de Campo (FSEs). Con la reducci\u00f3n del tiempo de viaje, los FSE pueden pasar m\u00e1s tiempo en casa, lo que contribuye a un mejor equilibrio entre la vida laboral y personal, sin dejar de ofrecer un servicio de alta calidad y capacidad de respuesta.<\/p>\n\n\n\n

Lu Chouraki, Director de Desarrollo de Negocio, dirige la implantaci\u00f3n de los HUBs. \"Nuestro objetivo es que los HUB respondan a las necesidades inmediatas de nuestros clientes, eliminando los largos tiempos de respuesta para los operadores que sufren cortes\", explic\u00f3 Chouraki.<\/p>\n\n\n\n

Los HUBs de Ipsen est\u00e1n ahora plenamente operativos en cuatro regiones clave. Esta transformaci\u00f3n es parte de la visi\u00f3n m\u00e1s amplia de Ipsen para la excelencia en el servicio, combinando la experiencia regional con un toque personal que beneficia a los clientes y empodera al equipo de Ipsen.<\/p>\n\n\n\n

Adem\u00e1s, para apoyar el despliegue del modelo HUB, Ipsen ha introducido el Centro de Desarrollo T\u00e9cnico Ipsen (TDC), una iniciativa dirigida por Darci Johnson, Gerente de Programa y Transformaci\u00f3n, y Cavan C\u00e1rdenas, L\u00edder de Capacitaci\u00f3n T\u00e9cnica. El TDC se centra en la formaci\u00f3n y el desarrollo de nuevas FSEs, incluyendo el lanzamiento de la iniciativa Academia de Ingenieros de Servicios de Campo<\/a>Un programa especializado que dota tanto a los t\u00e9cnicos nuevos como a los actuales de los conocimientos necesarios para prosperar en el modelo HUB.<\/p>\n\n\n\n

Con m\u00e1s HUBs previstos hasta 2025 y m\u00e1s all\u00e1, Ipsen est\u00e1 preparada para redefinir la asistencia al cliente en la industria del tratamiento t\u00e9rmico, proporcionando un servicio localizado y experto para satisfacer las demandas cambiantes de sus clientes.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (24 de septiembre de 2024) - Ipsen USA se complace en anunciar el lanzamiento formal de su modelo Service HUB, que marca un cambio significativo en la forma en que la empresa ofrece sus servicios.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[541],"tags":[63,622,650],"class_list":["post-8950","knowledge-center","type-knowledge-center","status-publish","hentry","category-news","tag-customer-service","tag-field-service","tag-service-hub"],"acf":[],"yoast_head":"\nIpsen 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