{"id":10313,"date":"2025-02-18T15:35:16","date_gmt":"2025-02-18T15:35:16","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=10313"},"modified":"2025-02-18T15:35:19","modified_gmt":"2025-02-18T15:35:19","slug":"quality-on-purpose-a-look-inside-the-ipsen-quality-control-department","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/quality-on-purpose-a-look-inside-the-ipsen-quality-control-department\/","title":{"rendered":"Quality on Purpose - Un regard sur le d\u00e9partement de contr\u00f4le de la qualit\u00e9 d'Ipsen"},"content":{"rendered":"

Walt Wear, responsable du contr\u00f4le de la qualit\u00e9 chez Ipsen, veille chaque jour sur le client. \"Nous sommes l'\u00e9quipe qui d\u00e9marre l'\u00e9quipement pour la premi\u00e8re fois\", explique M. Wear, \"une grande partie du travail de notre \u00e9quipe est similaire \u00e0 celui de notre \u00e9quipe de service sur le terrain. Notre travail consiste \u00e0 trouver et \u00e0 r\u00e9soudre les probl\u00e8mes ou les erreurs bien avant que les fours n'arrivent dans l'atelier du client.<\/p>\n\n\n\n

Il y a 17 ans, apr\u00e8s avoir travaill\u00e9 pour un client qui utilisait des fours Ipsen, Wear a commenc\u00e9 son parcours chez Ipsen en tant que technicien de contr\u00f4le de la qualit\u00e9. Ses premiers mois ont \u00e9t\u00e9 consacr\u00e9s \u00e0 l'apprentissage des produits et des processus d'Ipsen. \"\u00c0 l'\u00e9cole, j'ai toujours \u00e9t\u00e9 le gars qui gravitait autour des cours d'atelier. Mon premier emploi a \u00e9t\u00e9 celui de technicien de maintenance dans une usine de transformation alimentaire. J'ai toujours travaill\u00e9 dans ce domaine\".<\/p>\n\n\n\n

Apr\u00e8s avoir travaill\u00e9 chez Ipsen pendant quelques ann\u00e9es, pour r\u00e9pondre aux demandes croissantes, M. Wear a eu l'occasion de gravir les \u00e9chelons. Il a \u00e9t\u00e9 promu superviseur, puis, en 2012, il a acc\u00e9d\u00e9 \u00e0 son poste actuel, o\u00f9 il dirige une \u00e9quipe de six techniciens au sein de l'unit\u00e9 de production d'Ipsen. Centre d'excellence pour la technologie du vide d'Ipsen<\/a> \u00e0 Cherry Valley.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Capture et remise \u00e0 l'eau<\/h3>\n\n\n\n
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Les fours sont des machines incroyablement complexes sur lesquelles on compte pour traiter chaque jour des millions de pi\u00e8ces de haute pr\u00e9cision pour des milliers d'entreprises dans des dizaines d'industries. Avant qu'Ipsen n'exp\u00e9die un four, chaque fil, boulon et vanne doit \u00eatre v\u00e9rifi\u00e9 et test\u00e9, afin de s'assurer que les personnalisations du client r\u00e9pondent aux sp\u00e9cifications. Lors de la premi\u00e8re inspection de ces syst\u00e8mes qui contiennent des milliers de pi\u00e8ces, \"nous pouvons d\u00e9couvrir une trentaine de points \u00e0 r\u00e9gler par four\", explique M. Wear. En d\u00e9tectant les probl\u00e8mes lors de l'inspection de la qualit\u00e9, Ipsen s'assure que les clients ont plus de chances d'avoir leurs fours en production imm\u00e9diatement apr\u00e8s l'installation. \"Des inspections de qualit\u00e9 approfondies permettent \u00e0 Ipsen de conserver une excellente r\u00e9putation aupr\u00e8s de ses clients\", a d\u00e9clar\u00e9 M. Wear.<\/p>\n\n\n\n

Qu'il s'agisse d'inspecter les composants fournis par le fournisseur, de rechercher les fils crois\u00e9s ou de dresser l'inventaire des modules compl\u00e9mentaires demand\u00e9s par le client, les probl\u00e8mes rencontr\u00e9s par l'\u00e9quipe peuvent varier en complexit\u00e9. \"Si mon \u00e9quipe peut r\u00e9soudre le probl\u00e8me en cinq minutes ou moins, nous nous en occupons. Un fil mal \u00e9tiquet\u00e9, un petit probl\u00e8me de commutateur, une simple erreur d'assemblage\". La plupart des probl\u00e8mes sont signal\u00e9s \u00e0 l'assemblage ou \u00e0 l'ing\u00e9nierie, en fonction de ce qui n\u00e9cessite une attention particuli\u00e8re. \"Mais dans les rares cas o\u00f9 nous rencontrons un v\u00e9ritable casse-t\u00eate, nous pouvons impliquer tout le monde\", explique M. Wear.<\/p>\n\n\n\n

C'est l'avantage de d\u00e9tecter les probl\u00e8mes avant que le four final ne quitte le quai d'exp\u00e9dition d'Ipsen - la possibilit\u00e9 d'examiner un four avec les concepteurs, le personnel d'assemblage et les ing\u00e9nieurs d'origine. En collaborant avec l'\u00e9quipe d'ing\u00e9nieurs, en examinant les probl\u00e8mes avec l'\u00e9quipe d'assemblage ou en communiquant avec l'\u00e9quipe de service sur le terrain, le service qualit\u00e9 peut rep\u00e9rer les tendances et corriger les probl\u00e8mes pendant que le four reste en interne.<\/p>\n\n\n\n

\"L'inspection de la qualit\u00e9 est un processus tr\u00e8s important. Gr\u00e2ce \u00e0 ce que nous faisons, nous sommes certains que les clients obtiendront ce qu'ils ont command\u00e9\", a d\u00e9clar\u00e9 M. Wear.<\/p>\n<\/div>\n\n\n\n

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\"Ipsen<\/figure>\n\n\n\n
\"Ipsen<\/figure>\n\n\n\n
\"Ipsen<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Fournir une qualit\u00e9 efficace<\/h3>\n\n\n\n

Les \u00e9quipes de vente d'Ipsen coordonnent les d\u00e9lais de livraison des fours, y compris un d\u00e9lai fixe pour l'inspection de la qualit\u00e9. \"Nous avons une liste de contr\u00f4le pour chaque four qui, imprim\u00e9e, fait environ trente pages\", explique M. Wear. \"Chaque point donne une t\u00e2che au technicien, qui doit apposer ses initiales et la date sur la liste de contr\u00f4le lorsque la t\u00e2che a \u00e9t\u00e9 inspect\u00e9e avec succ\u00e8s.<\/p>\n\n\n\n

La complexit\u00e9 et la taille du four d\u00e9termineront le temps dont le service qualit\u00e9 aura besoin pour inspecter et valider un four. Ce d\u00e9lai peut n'\u00eatre que d'une semaine environ pour un four standard, mais lorsque les clients ajoutent des options et des sp\u00e9cifications non standard, le temps consacr\u00e9 \u00e0 la qualit\u00e9 peut augmenter de mani\u00e8re significative. Par exemple, pour un TITAN H6 vendu selon des sp\u00e9cifications standard, 50 heures d'inspection sont pr\u00e9vues au budget. Cependant, \"pour un four vertical r\u00e9cent de pr\u00e8s de trois \u00e9tages et tr\u00e8s personnalis\u00e9, 400 heures ont \u00e9t\u00e9 allou\u00e9es \u00e0 l'inspection, et nous en avons utilis\u00e9 chaque minute\", se souvient M. Wear.<\/p>\n\n\n\n

Heureusement, le service qualit\u00e9 peut commencer \u00e0 travailler sur les chaudi\u00e8res d\u00e8s que les syst\u00e8mes sont install\u00e9s et contr\u00f4l\u00e9s. Il est rare que nous commencions \u00e0 travailler sur un four \"complet\". Le plus souvent, nous intervenons avant m\u00eame que certains composants n'aient \u00e9t\u00e9 re\u00e7us. Par exemple, si les suspensions en molybd\u00e8ne n'ont pas encore \u00e9t\u00e9 livr\u00e9es, il reste encore beaucoup de travail \u00e0 faire avant de chauffer le four. D\u00e8s que les pi\u00e8ces restantes ont \u00e9t\u00e9 livr\u00e9es et install\u00e9es, nous pouvons terminer nos essais\", explique M. Wear.<\/p>\n\n\n\n

Le service qualit\u00e9 peut \u00e9galement s'assurer que les clients re\u00e7oivent un four pr\u00eat \u00e0 r\u00e9pondre aux normes strictes AMS2750. Le client peut demander qu'une \u00e9tude sur l'uniformit\u00e9 de la temp\u00e9rature soit incluse dans le processus d'inspection finale.<\/p>\n\n\n\n

J'aime l'aspect \"r\u00e9solution de probl\u00e8mes\" de ce travail\", explique M. Wear. \"Lorsqu'il y a quelque chose de vraiment \u00e9trange, c'est \u00e0 ce moment-l\u00e0 que nous pouvons r\u00e9unir tout le monde et lancer le groupe de r\u00e9flexion. Nous commen\u00e7ons par les choses les plus simples, nous les \u00e9liminons et nous continuons jusqu'\u00e0 ce que nous trouvions la racine du probl\u00e8me. Au final, notre client re\u00e7oit un meilleur produit gr\u00e2ce \u00e0 ce que nous faisons\".<\/p>","protected":false},"excerpt":{"rendered":"

Walt Wear, responsable du contr\u00f4le de la qualit\u00e9 chez Ipsen, veille chaque jour sur le client. \"Nous sommes l'\u00e9quipe qui d\u00e9marre l'\u00e9quipement pour la premi\u00e8re fois\", explique-t-il.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[558,220],"tags":[],"class_list":["post-10313","knowledge-center","type-knowledge-center","status-publish","hentry","category-blog-post","category-meet-our-team"],"acf":[],"yoast_head":"\nA 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