{"id":10478,"date":"2025-02-20T14:38:39","date_gmt":"2025-02-20T14:38:39","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=10478"},"modified":"2025-02-20T14:39:42","modified_gmt":"2025-02-20T14:39:42","slug":"ipsen-usa-announces-management-changes-in-customer-service-team","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ipsen-usa-announces-management-changes-in-customer-service-team\/","title":{"rendered":"Ipsen USA annonce des changements de direction au sein de l'\u00e9quipe du service client\u00e8le"},"content":{"rendered":"
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\"Evan<\/figure>\n<\/div>\n\n\n\n
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\"Lu<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (20 f\u00e9vrier 2025) - Ipsen a le plaisir d'annoncer la promotion de Evan Hundley<\/strong> \u00e0 Gestionnaire des r\u00e9trofits<\/strong> et la nomination de Lu Chouraki<\/strong> comme Responsable du service ext\u00e9rieur<\/strong>.<\/p>\n\n\n\n

Depuis qu'elle a rejoint Ipsen en octobre 2023 en tant que chef de projet dans le d\u00e9partement Retrofits, Hundley a fait preuve d'un fort leadership et d'un engagement pour l'am\u00e9lioration continue. Dipl\u00f4m\u00e9e en g\u00e9nie industriel de l'Universit\u00e9 d'\u00c9tat de l'Iowa, elle a mis \u00e0 profit son expertise en mati\u00e8re de production all\u00e9g\u00e9e pour am\u00e9liorer les processus, notamment en organisant un \u00e9v\u00e9nement Kaizen pour optimiser les op\u00e9rations et le syst\u00e8me ERP d'Ipsen. Mme Hundley a \u00e9galement renforc\u00e9 le r\u00f4le du chef de projet en am\u00e9liorant l'organisation du projet, les rapports financiers et la collaboration entre les services. En tant que responsable des r\u00e9trofits, elle dirigera l'\u00e9quipe charg\u00e9e des r\u00e9trofits afin d'am\u00e9liorer les temps de r\u00e9ponse, de rationaliser les prix et les propositions, et de fournir des solutions sur mesure qui prolongent la dur\u00e9e de vie et l'efficacit\u00e9 des \u00e9quipements, favorisant ainsi la satisfaction \u00e0 long terme des clients.<\/p>\n\n\n\n

Chouraki a rejoint Ipsen en juin 2022 en tant que directeur du d\u00e9veloppement commercial et a jou\u00e9 un r\u00f4le d\u00e9terminant dans le lancement du mod\u00e8le de service HUB d'Ipsen, en l'\u00e9tendant \u00e0 travers six r\u00e9gions am\u00e9ricaines. Il a d'abord rejoint Ipsen en 2015 en tant qu'ing\u00e9nieur de service sur le terrain avant d'\u00eatre promu directeur r\u00e9gional des services en 2018. Sa vaste exp\u00e9rience au sein des op\u00e9rations de service d'Ipsen, combin\u00e9e \u00e0 sa connaissance de l'industrie, le rend particuli\u00e8rement qualifi\u00e9 pour diriger l'\u00e9quipe de service sur le terrain. En tant que Field Service Manager, Chouraki supervisera tous les Regional Service Managers et Field Service Engineers, en se concentrant sur la rationalisation des processus, l'am\u00e9lioration des temps de r\u00e9ponse et l'am\u00e9lioration du support client. Il dirigera \u00e9galement l'expansion continue des HUBs d'Ipsen et d\u00e9veloppera son \u00e9quipe pour en faire des experts en la mati\u00e8re, soutenant ainsi l'engagement d'Ipsen \u00e0 fournir des services exceptionnels et \u00e0 satisfaire ses clients.<\/p>\n\n\n\n

\"Nous sommes ravis qu'Evan et Lu assument de nouvelles fonctions. Ces deux leaders ont d\u00e9j\u00e0 contribu\u00e9 de mani\u00e8re significative au succ\u00e8s d'Ipsen \", a d\u00e9clar\u00e9 John Dykstra, directeur des services d'Ipsen. \"Leur exp\u00e9rience et leur d\u00e9vouement \u00e0 l'am\u00e9lioration de nos op\u00e9rations et de notre support client seront d\u00e9terminants pour continuer \u00e0 innover et \u00e0 am\u00e9liorer nos offres de services.\"<\/p>\n\n\n\n

Ipsen est convaincu que, sous la direction de Hundley et de Chouraki, la soci\u00e9t\u00e9 continuera d'enregistrer des succ\u00e8s et d'am\u00e9liorer encore son image de marque. soutien \u00e0 la client\u00e8le et op\u00e9rations de service<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (20 f\u00e9vrier 2025) - Ipsen a le plaisir d'annoncer la promotion d'Evan Hundley au poste de Retrofits Manager et la nomination de Lu Chouraki au poste de Field Service 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