{"id":12428,"date":"2025-09-02T18:56:40","date_gmt":"2025-09-02T18:56:40","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=12428"},"modified":"2026-04-15T20:27:13","modified_gmt":"2026-04-15T20:27:13","slug":"ask-the-expert-preparing-for-a-service-call","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/","title":{"rendered":"Demandez \u00e0 l'expert : Pr\u00e9parer une visite de service sur le terrain d'Ipsen"},"content":{"rendered":"

Avec Anthony Tapia et Warren Hungness, Jr., ing\u00e9nieurs du service ext\u00e9rieur d'Ipsen.<\/h4>\n\n\n\n
\n\n\n\n

Il y a de nombreuses raisons de pr\u00e9voir un appel de service d'un Service client\u00e8le d'Ipsen<\/a> (ICS), mais la plupart des raisons rel\u00e8vent de l'une des deux cat\u00e9gories suivantes : Maintenance pr\u00e9ventive<\/strong> ou D\u00e9pannage<\/strong>.<\/p>\n\n\n\n

Maintenance pr\u00e9ventive<\/a> Il peut s'agir d'une maintenance programm\u00e9e ou d'une maintenance pr\u00e9dictive. L'entretien programm\u00e9 typique comprend les changements d'huile de la pompe, les enqu\u00eates sur l'uniformit\u00e9 de la temp\u00e9rature, ou les contr\u00f4les p\u00e9riodiques de la qualit\u00e9 de l'air et de l'eau. \u00e9talonnages<\/a>La maintenance pr\u00e9dictive, quant \u00e0 elle, peut se produire lorsque votre four signale la n\u00e9cessit\u00e9 de remplacer des pi\u00e8ces consommables, des signes pr\u00e9coces de performances sous-optimales, des fluctuations mineures de tension ou des zones de la zone chaude qui ne sont pas conformes aux sp\u00e9cifications de temp\u00e9rature.<\/p>\n\n\n\n

Ensuite, il y a l'appel de d\u00e9pannage. Il se peut que l'\u00e9quipement soit en panne et que les pi\u00e8ces s'accumulent. Il est temps de faire venir quelqu'un pour \u00e9valuer la situation, diagnostiquer le probl\u00e8me, commander les pi\u00e8ces n\u00e9cessaires et remettre le four en \u00e9tat de marche.<\/p>\n\n\n\n

Dans les deux cas, l'efficacit\u00e9 du service a une incidence sur vos r\u00e9sultats. Plus vite votre four reprendra sa production, plus vite vous rattraperez votre retard.<\/p>\n\n\n\n

Comment pr\u00e9parer au mieux une intervention pour qu'elle soit efficace et compl\u00e8te et qu'elle vous permette de reprendre la production le plus rapidement possible ? T\u00e9l\u00e9chargez la liste de contr\u00f4le pour la pr\u00e9paration des techniciens de maintenance \u2192<\/a><\/p>\n\n\n\n

1. Ce qu'il faut savoir avant d'appeler<\/h3>\n\n\n\n

Quelles que soient les circonstances, avant de faire appel \u00e0 un technicien, il est pr\u00e9f\u00e9rable de dresser une liste des probl\u00e8mes mineurs que vous avez remis \u00e0 plus tard.<\/p>\n\n\n\n

La chose la plus fr\u00e9quente que nous entendons de la part de nos clients lorsque nous sommes sur place est \"Pendant que vous \u00eates l\u00e0...\" - quatre mots qui peuvent prolonger un projet de trois jours en semaines ou m\u00eame en mois\", a d\u00e9clar\u00e9 Anthony Tapia, ing\u00e9nieur de service sur le terrain d'Ipsen.<\/p>\n\n\n\n

Les clients souhaitent souvent tirer parti de la pr\u00e9sence d'un technicien Ipsen sur place en lui demandant d'examiner tout \u00e9quipement probl\u00e9matique ou tout probl\u00e8me de performance inhabituel qui pourrait d\u00e9passer le cadre de l'appel de service initial.<\/p>\n\n\n\n

C'est l'une des raisons pour lesquelles je commence mon appel de service en demandant au contact de maintenance du client : \"Que pensez-vous que je sois venu faire ? Cette question permet de s'assurer que nous sommes sur la m\u00eame longueur d'onde ou de me faire savoir qu'il est peut-\u00eatre n\u00e9cessaire d'ouvrir un nouveau dossier\", explique M. Tapia. \"De cette fa\u00e7on, s'il y a un probl\u00e8me plus urgent que celui pour lequel j'ai \u00e9t\u00e9 assign\u00e9 - comme un four qui est tomb\u00e9 en panne juste avant que je n'arrive pour effectuer une certification TUS - nous pouvons commencer par le probl\u00e8me le plus critique.<\/p>\n\n\n\n

Les moments \" pendant que vous \u00eates l\u00e0 \" peuvent entra\u00eener un retard dans le fonctionnement de votre four et ajouter des d\u00e9penses inattendues \u00e0 votre appel de service. Le fait de disposer d'une liste de probl\u00e8mes et d'irr\u00e9gularit\u00e9s connus au moment o\u00f9 vous appelez pour une visite d'entretien Ipsen peut aider le r\u00e9partiteur d'Ipsen \u00e0 pr\u00e9parer le technicien d'entretien sur le terrain pour la visite, \u00e0 commander des pi\u00e8ces si n\u00e9cessaire et \u00e0 affecter un sp\u00e9cialiste le cas \u00e9ch\u00e9ant.<\/p>\n\n\n\n

\n
\n
\"Anthony
Anthony Tapia<\/figcaption><\/figure>\n<\/div>\n\n\n\n
\n
\"Warren
Warren Hungness<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n

2. Comment se pr\u00e9parer avant la visite<\/h3>\n\n\n\n

Une fois que vous avez fix\u00e9 la date et l'heure de la visite de votre technicien, prenez le temps de pr\u00e9parer la visite dans les jours qui pr\u00e9c\u00e8dent le rendez-vous. Ces pr\u00e9paratifs peuvent vous aider \u00e0 \u00e9viter les erreurs qui entra\u00eenent des frais suppl\u00e9mentaires pour les visites d'entretien.<\/p>\n\n\n\n

\"L'une des choses les plus importantes que vous puissiez faire est de vous assurer que votre fourneau n'est pas en train de fonctionner lorsque nous arrivons\", explique Warren Hungness, Jr, Field Service Engineer chez Ipsen.<\/p>\n\n\n\n

\"Laisser refroidir le four, puis - si possible - l'\u00e9vacuer et le recharger juste en dessous de l'atmosph\u00e8re pendant la nuit nous aidera \u00e0 travailler imm\u00e9diatement avec un four propre et vide\", a expliqu\u00e9 M. Hungness. \"Les taux de fuite lin\u00e9aires de la semaine pr\u00e9c\u00e9dente et de la nuit d'avant nous aideront \u00e9galement \u00e0 r\u00e9soudre plus rapidement les probl\u00e8mes de votre four. Si nous devons attendre la fin de votre processus, puis attendre un peu plus longtemps que les pi\u00e8ces soient tremp\u00e9es et refroidies, cela retardera notre capacit\u00e9 \u00e0 mettre le four sous vide pour effectuer ces tests. Ce d\u00e9lai peut \u00e0 lui seul ajouter des heures et des co\u00fbts \u00e0 votre appel de service\".<\/p>\n\n\n\n

Votre appel de service peut n\u00e9cessiter des outils ou des ressources sp\u00e9cifiques. Une \u00e9tude programm\u00e9e sur l'uniformit\u00e9 de la temp\u00e9rature, par exemple, utilisera votre grille TUS et les outils suivants thermocouples<\/a>. Si vous pr\u00e9voyez de remplacer l'huile de la pompe, les joints ou d'autres pi\u00e8ces, commandez-les \u00e0 l'avance et gardez-les sur place.<\/p>\n\n\n\n

Faites-lui part de toute remarque r\u00e9cente sur le processus qui pourrait indiquer la n\u00e9cessit\u00e9 de proc\u00e9der \u00e0 des ajustements. Pr\u00e9parez \u00e9galement la zone du four avec un espace de travail d\u00e9gag\u00e9, un chariot pour les outils de diagnostic et un acc\u00e8s sans d\u00e9bris afin que le technicien puisse commencer imm\u00e9diatement.<\/p>\n\n\n\n

3. \u00c0 quoi s'attendre pendant la visite<\/h3>\n\n\n\n

Votre technicien de terrain Ipsen commencera son rendez-vous par une visite \u00e0 la r\u00e9ception - veuillez informer votre r\u00e9ceptionniste de la venue de notre technicien et de son point de contact. S'il y a des certificats de s\u00e9curit\u00e9 ou des documents \u00e0 remplir, ils devraient \u00eatre disponibles \u00e0 la r\u00e9ception, s'ils n'ont pas d\u00e9j\u00e0 \u00e9t\u00e9 soumis au technicien avant la visite.<\/p>\n\n\n\n

Au d\u00e9but de la visite d'entretien, vous devez pr\u00e9voir du temps avec le technicien Ipsen et tout membre de l'\u00e9quipe d'entretien ou d'exploitation qui interagit fr\u00e9quemment avec le g\u00e9n\u00e9rateur d'air chaud \u00e0 r\u00e9parer. Pr\u00e9voyez de passer en revue l'\u00e9tendue des travaux et pr\u00e9parez-vous \u00e0 discuter de l'ajustement des attentes en mati\u00e8re de d\u00e9lais si l'\u00e9tendue des travaux a chang\u00e9 par rapport \u00e0 l'ordre de travail initial.<\/p>\n\n\n\n

\"Lors de cette r\u00e9union, vous pourriez r\u00e9fl\u00e9chir aux probl\u00e8mes ou aux alertes qui surviennent fr\u00e9quemment, mais qui ne sont pas normaux. Il peut s'agir de probl\u00e8mes mineurs, et vous pouvez avoir une solution qui fonctionne de mani\u00e8re coh\u00e9rente, mais ces sympt\u00f4mes peuvent indiquer un probl\u00e8me sous-jacent plus important\", a sugg\u00e9r\u00e9 Anthony Tapia.<\/p>\n\n\n\n

Une fois l'examen du projet termin\u00e9, faites en sorte de partager les informations essentielles sur l'installation avec votre technicien Ipsen. Identifiez l'emplacement des toilettes et de la salle de repos, la source des lignes de gaz de process, les syst\u00e8mes d'eau et les ressources \u00e9lectriques, et l'endroit o\u00f9 le technicien Ipsen peut trouver la personne responsable de la prise de d\u00e9cision et de l'examen du projet. Vous devez \u00e9galement signaler les endroits dont l'acc\u00e8s est restreint et qui peuvent \u00eatre concern\u00e9s par l'intervention, en particulier si des lignes \u00e9lectriques ou de gaz de process traversent cette zone. Ensuite, vous pouvez soit indiquer la marche \u00e0 suivre pour obtenir l'acc\u00e8s \u00e0 ces zones si cela s'av\u00e8re n\u00e9cessaire, soit identifier un point de contact charg\u00e9 de r\u00e9pondre aux appels concernant les zones restreintes.<\/p>\n\n\n\n

Liste de contr\u00f4le pour la pr\u00e9paration des techniciens de maintenance<\/h3>\n\n\n\n

Quelques minutes de pr\u00e9paration avant votre appel de service peuvent s'av\u00e9rer payantes en termes de rapidit\u00e9 d'ex\u00e9cution, de r\u00e9duction des retards et de diminution des co\u00fbts. Ainsi, la prochaine fois que vous planifierez un appel de service avec Ipsen, gardez cette liste de contr\u00f4le de pr\u00e9paration du technicien de service \u00e0 port\u00e9e de main :<\/p>\n\n\n\n

\n \n T\u00e9l\u00e9charger la liste de contr\u00f4le pour la pr\u00e9paration des techniciens de maintenance <\/a>\n <\/section>\n\n\n\n
\n\n\n\n

Pour d'autres conseils utiles, consultez notre Page \"Demandez \u00e0 l'expert<\/a>.<\/p>\n\n\n\n

Vous avez une question technique concernant le traitement thermique ou le fonctionnement et l'entretien des fours \u00e0 vide ?<\/h5>\n\n\n\n
<\/div>\n\n\n\n
\n \n Contacter un expert Ipsen <\/a>\n <\/section>","protected":false},"excerpt":{"rendered":"

Avec les ing\u00e9nieurs du service ext\u00e9rieur d'Ipsen Anthony Tapia et Warren Hungness, Jr. Il y a de nombreuses raisons de programmer un appel de service aupr\u00e8s d'un ing\u00e9nieur du Service Client\u00e8le d'Ipsen (ICS).<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[112],"tags":[],"class_list":["post-12428","knowledge-center","type-knowledge-center","status-publish","hentry","category-ask-the-expert"],"acf":[],"yoast_head":"\nAsk the Expert: Preparing for an Ipsen Field Service Visit - Ipsen Global<\/title>\n<meta name=\"description\" content=\"Prepare for your Ipsen service call with expert tips to save time, cut costs, and keep your furnace running at peak performance.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ask the Expert: Preparing for an Ipsen Field Service Visit - Ipsen Global\" \/>\n<meta property=\"og:description\" content=\"Prepare for your Ipsen service call with expert tips to save time, cut costs, and keep your furnace running at peak performance.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/\" \/>\n<meta property=\"og:site_name\" content=\"Ipsen Global\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/IpsenUSA\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-15T20:27:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2025\/09\/A-Tapia.avif\" \/>\n\t<meta property=\"og:image:width\" content=\"1836\" \/>\n\t<meta property=\"og:image:height\" content=\"1378\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@ipsenusa\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"TechArticle\",\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/\"},\"author\":{\"name\":\"Courtney Kerch\",\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#\\\/schema\\\/person\\\/8fb2c2ce715f8b2c86dd1ab9f3021543\"},\"headline\":\"Ask the Expert: Preparing for an Ipsen Field Service Visit\",\"datePublished\":\"2025-09-02T18:56:40+00:00\",\"dateModified\":\"2026-04-15T20:27:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/\"},\"wordCount\":1128,\"publisher\":{\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ipsenglobal.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/A-Tapia-1024x769.avif\",\"articleSection\":[\"Ask the Expert\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/\",\"url\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/\",\"name\":\"Ask the Expert: Preparing for an Ipsen Field Service Visit - Ipsen Global\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/ipsenglobal.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/A-Tapia-1024x769.avif\",\"datePublished\":\"2025-09-02T18:56:40+00:00\",\"dateModified\":\"2026-04-15T20:27:13+00:00\",\"description\":\"Prepare for your Ipsen service call with expert tips to save time, cut costs, and keep your furnace running at peak performance.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#primaryimage\",\"url\":\"https:\\\/\\\/ipsenglobal.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/A-Tapia-1024x769.avif\",\"contentUrl\":\"https:\\\/\\\/ipsenglobal.com\\\/wp-content\\\/uploads\\\/2025\\\/09\\\/A-Tapia-1024x769.avif\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ipsenglobal.com\\\/knowledge-center\\\/ask-the-expert-preparing-for-a-service-call\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ipsenglobal.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Knowledge Center\",\"item\":\"https:\\\/\\\/dipsen.wpengine.com\\\/knowledge-center\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Ask the Expert: Preparing for an Ipsen Field Service Visit\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#website\",\"url\":\"https:\\\/\\\/dipsen.wpengine.com\\\/\",\"name\":\"Ipsen Global\",\"description\":\"Strengthening Innovation Worldwide\",\"publisher\":{\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/dipsen.wpengine.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#organization\",\"name\":\"Ipsen\",\"url\":\"https:\\\/\\\/dipsen.wpengine.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/ipsenglobal.com\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/Ipsen-Pantone186C_Large_W_White.jpg\",\"contentUrl\":\"https:\\\/\\\/ipsenglobal.com\\\/wp-content\\\/uploads\\\/2022\\\/10\\\/Ipsen-Pantone186C_Large_W_White.jpg\",\"width\":1090,\"height\":545,\"caption\":\"Ipsen\"},\"image\":{\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/IpsenUSA\",\"https:\\\/\\\/x.com\\\/ipsenusa\",\"https:\\\/\\\/www.instagram.com\\\/ipsenusa\\\/\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/ipsenvideos\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/dipsen.wpengine.com\\\/#\\\/schema\\\/person\\\/8fb2c2ce715f8b2c86dd1ab9f3021543\",\"name\":\"Courtney Kerch\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/046e31caea38a69059edfb28090efb5f0af1696fd41381c07821ac786e7ff9c9?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/046e31caea38a69059edfb28090efb5f0af1696fd41381c07821ac786e7ff9c9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/046e31caea38a69059edfb28090efb5f0af1696fd41381c07821ac786e7ff9c9?s=96&d=mm&r=g\",\"caption\":\"Courtney Kerch\"},\"url\":\"https:\\\/\\\/ipsenglobal.com\\\/fr\\\/author\\\/ckerch\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Demandez \u00e0 un expert : Pr\u00e9parer une visite de service sur le terrain d'Ipsen - Ipsen Global","description":"Pr\u00e9parez votre appel de service Ipsen avec des conseils d'experts pour gagner du temps, r\u00e9duire les co\u00fbts et maintenir votre appareil de chauffage \u00e0 un niveau de performance optimal.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/","og_locale":"fr_FR","og_type":"article","og_title":"Ask the Expert: Preparing for an Ipsen Field Service Visit - Ipsen Global","og_description":"Prepare for your Ipsen service call with expert tips to save time, cut costs, and keep your furnace running at peak performance.","og_url":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/","og_site_name":"Ipsen Global","article_publisher":"https:\/\/www.facebook.com\/IpsenUSA","article_modified_time":"2026-04-15T20:27:13+00:00","og_image":[{"width":1836,"height":1378,"url":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2025\/09\/A-Tapia.avif","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@ipsenusa","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"TechArticle","@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#article","isPartOf":{"@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/"},"author":{"name":"Courtney Kerch","@id":"https:\/\/dipsen.wpengine.com\/#\/schema\/person\/8fb2c2ce715f8b2c86dd1ab9f3021543"},"headline":"Ask the Expert: Preparing for an Ipsen Field Service Visit","datePublished":"2025-09-02T18:56:40+00:00","dateModified":"2026-04-15T20:27:13+00:00","mainEntityOfPage":{"@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/"},"wordCount":1128,"publisher":{"@id":"https:\/\/dipsen.wpengine.com\/#organization"},"image":{"@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#primaryimage"},"thumbnailUrl":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2025\/09\/A-Tapia-1024x769.avif","articleSection":["Ask the Expert"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/","url":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/","name":"Demandez \u00e0 un expert : Pr\u00e9parer une visite de service sur le terrain d'Ipsen - Ipsen Global","isPartOf":{"@id":"https:\/\/dipsen.wpengine.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#primaryimage"},"image":{"@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#primaryimage"},"thumbnailUrl":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2025\/09\/A-Tapia-1024x769.avif","datePublished":"2025-09-02T18:56:40+00:00","dateModified":"2026-04-15T20:27:13+00:00","description":"Pr\u00e9parez votre appel de service Ipsen avec des conseils d'experts pour gagner du temps, r\u00e9duire les co\u00fbts et maintenir votre appareil de chauffage \u00e0 un niveau de performance optimal.","breadcrumb":{"@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#primaryimage","url":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2025\/09\/A-Tapia-1024x769.avif","contentUrl":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2025\/09\/A-Tapia-1024x769.avif"},{"@type":"BreadcrumbList","@id":"https:\/\/ipsenglobal.com\/knowledge-center\/ask-the-expert-preparing-for-a-service-call\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ipsenglobal.com\/"},{"@type":"ListItem","position":2,"name":"Knowledge Center","item":"https:\/\/dipsen.wpengine.com\/knowledge-center\/"},{"@type":"ListItem","position":3,"name":"Ask the Expert: Preparing for an Ipsen Field Service Visit"}]},{"@type":"WebSite","@id":"https:\/\/dipsen.wpengine.com\/#website","url":"https:\/\/dipsen.wpengine.com\/","name":"Ipsen Global","description":"Renforcer l'innovation dans le monde","publisher":{"@id":"https:\/\/dipsen.wpengine.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/dipsen.wpengine.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/dipsen.wpengine.com\/#organization","name":"Ipsen","url":"https:\/\/dipsen.wpengine.com\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/dipsen.wpengine.com\/#\/schema\/logo\/image\/","url":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2022\/10\/Ipsen-Pantone186C_Large_W_White.jpg","contentUrl":"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2022\/10\/Ipsen-Pantone186C_Large_W_White.jpg","width":1090,"height":545,"caption":"Ipsen"},"image":{"@id":"https:\/\/dipsen.wpengine.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/IpsenUSA","https:\/\/x.com\/ipsenusa","https:\/\/www.instagram.com\/ipsenusa\/","https:\/\/www.youtube.com\/user\/ipsenvideos"]},{"@type":"Person","@id":"https:\/\/dipsen.wpengine.com\/#\/schema\/person\/8fb2c2ce715f8b2c86dd1ab9f3021543","name":"Courtney Kerch","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/046e31caea38a69059edfb28090efb5f0af1696fd41381c07821ac786e7ff9c9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/046e31caea38a69059edfb28090efb5f0af1696fd41381c07821ac786e7ff9c9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/046e31caea38a69059edfb28090efb5f0af1696fd41381c07821ac786e7ff9c9?s=96&d=mm&r=g","caption":"Courtney Kerch"},"url":"https:\/\/ipsenglobal.com\/fr\/author\/ckerch\/"}]}},"taxonomy_info":{"category":[{"value":112,"label":"Ask the Expert"}]},"featured_image_src_large":false,"author_info":{"display_name":"Courtney Kerch","author_link":"https:\/\/ipsenglobal.com\/fr\/author\/ckerch\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/knowledge-center\/12428","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/knowledge-center"}],"about":[{"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/types\/knowledge-center"}],"author":[{"embeddable":true,"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/users\/7"}],"version-history":[{"count":17,"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/knowledge-center\/12428\/revisions"}],"predecessor-version":[{"id":14573,"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/knowledge-center\/12428\/revisions\/14573"}],"wp:attachment":[{"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/media?parent=12428"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/categories?post=12428"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ipsenglobal.com\/fr\/wp-json\/wp\/v2\/tags?post=12428"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}