{"id":12853,"date":"2025-10-17T12:32:30","date_gmt":"2025-10-17T12:32:30","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=12853"},"modified":"2025-10-17T13:10:54","modified_gmt":"2025-10-17T13:10:54","slug":"reconnecting-with-ipsen-connect","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/reconnecting-with-ipsen-connect\/","title":{"rendered":"Se reconnecter avec Ipsen Connect"},"content":{"rendered":"

Par Jaime Ray, responsable des solutions num\u00e9riques<\/h4>\n\n\n\n
\"Ipsen<\/figure>\n\n\n\n

Le mois d'octobre 2025 marque le deuxi\u00e8me anniversaire de l'entr\u00e9e en vigueur de la Ipsen Connect<\/a><\/strong> - Portail client d'Ipsen pour les pi\u00e8ces d\u00e9tach\u00e9es, les services et les ressources d'information.<\/p>\n\n\n\n

Depuis le lancement d'Ipsen Connect il y a deux ans, pr\u00e8s de 300 clients ont profit\u00e9 de cette ressource en ligne pour consulter les informations d'identification de leurs fours, consulter leur nomenclature, demander des propositions, consulter les \u00e9v\u00e9nements de maintenance programm\u00e9s et suivre les commandes de pi\u00e8ces d\u00e9tach\u00e9es.<\/p>\n\n\n\n

Si vous ne vous \u00eates pas encore connect\u00e9, ou si cela fait un moment que vous n'\u00eates pas all\u00e9 sur votre portail Ipsen Connect, c'est le moment id\u00e9al pour passer en revue les derni\u00e8res mises \u00e0 jour et les ressources disponibles \u00e0 port\u00e9e de main.<\/p>\n\n\n\n

Quelles sont les nouveaut\u00e9s d'Ipsen Connect ?<\/h3>\n\n\n\n
Suivi des envois<\/h5>\n\n\n\n

Ipsen Connect fournit des mises \u00e0 jour en temps r\u00e9el \u00e0 partir du logiciel de gestion des ressources clients d'Ipsen. Ainsi, les abonn\u00e9s peuvent obtenir des mises \u00e0 jour en direct depuis le moment de la commande jusqu'\u00e0 son exp\u00e9dition, car le statut est mis \u00e0 jour dans le syst\u00e8me d'Ipsen.<\/p>\n\n\n\n

Nouveau en octobre 2025<\/strong>Avec le lancement de l'application Ipsen Parts, Ipsen Connect offre d\u00e9sormais la possibilit\u00e9 de suivre l'exp\u00e9dition de toutes les commandes de pi\u00e8ces actives directement dans l'application. Toute personne pouvant se connecter au portail client peut consulter les derni\u00e8res commandes de pi\u00e8ces et trouver un lien cliquable pour suivre le lieu d'exp\u00e9dition et la date et l'heure de livraison de n'importe quelle commande de pi\u00e8ces Ipsen.<\/p>\n\n\n\n

Gestion pratique des pi\u00e8ces <\/h5>\n\n\n\n

D'un bouton sur la page d'accueil qui conduit les utilisateurs \u00e0 la page \"Demande de devis de pi\u00e8ces d\u00e9tach\u00e9es\", \u00e0 un suivi en direct des commandes r\u00e9centes, avec un processus de demande en un seul clic, les clients d'Ipsen Connect profitent de la possibilit\u00e9 de suivre tout ce qui concerne leurs commandes de pi\u00e8ces d\u00e9tach\u00e9es actuelles et ant\u00e9rieures. Les abonn\u00e9s peuvent trouver un historique des achats et utiliser les prix pr\u00e9c\u00e9dents pour mod\u00e9liser les co\u00fbts estim\u00e9s de la commande avant de demander un devis. L'acc\u00e8s \u00e0 la nomenclature compl\u00e8te de chaque four et les informations d'identification essentielles sont faciles \u00e0 trouver au bas de la page de connexion principale.<\/p>\n\n\n\n

Au cours de l'\u00e9t\u00e9 2025<\/strong>Avec Ipsen Connect, une \u00e9quipe dirig\u00e9e par des experts en pi\u00e8ces et en assemblage d'Ipsen a \u00e9t\u00e9 en mesure d'\u00e9tendre de mani\u00e8re significative les ressources disponibles pour les clients. Les nomenclatures pour les r\u00e9novations et les reconstructions, les machines anciennes avec une documentation datant de l'\u00e9poque pr\u00e9-internet, et plus encore, ont \u00e9t\u00e9 compil\u00e9es pour ajouter une fonctionnalit\u00e9 significative pour les utilisateurs d'Ipsen Connect.<\/p>\n\n\n\n

Ressources disponibles par l'interm\u00e9diaire d'Ipsen Connect<\/h3>\n\n\n\n
Rationalisation des demandes de service<\/h5>\n\n\n\n

Avec les coordonn\u00e9es t\u00e9l\u00e9phoniques et \u00e9lectroniques des membres de l'\u00e9quipe de vente et d'entretien d'Ipsen, les clients ont acc\u00e8s \u00e0 des points de contact r\u00e9actifs en haut de l'\u00e9cran de leur portail. Les \u00e9quipes de maintenance peuvent utiliser les rappels de maintenance pour suivre les travaux de r\u00e9paration en cours, programmer une vidange de pompe ou examiner un probl\u00e8me qui doit \u00eatre r\u00e9solu.<\/p>\n\n\n\n

Saviez-vous que vous pouvez suivre les demandes de pi\u00e8ces et de services sp\u00e9cifiques \u00e0 chaque appareil de chauffage que vous utilisez, m\u00eame si vous n'avez pas command\u00e9 ces pi\u00e8ces ou services par l'interm\u00e9diaire d'Ipsen Connect ? Si vous essayez de vous souvenir de la date de la derni\u00e8re enqu\u00eate sur l'uniformit\u00e9 de la temp\u00e9rature effectu\u00e9e par un technicien Ipsen ou si vous voulez v\u00e9rifier le num\u00e9ro de pi\u00e8ce et la taille du joint \u00e0 l\u00e8vres de remplacement que vous avez command\u00e9 la derni\u00e8re fois, vous pouvez trouver des r\u00e9ponses sp\u00e9cifiques \u00e0 chaque four en cliquant sur le four au bas de la page principale.<\/p>\n\n\n\n

Meilleures pratiques et avis d'experts<\/h5>\n\n\n\n

Alors que l'Ipsen Centre de connaissances<\/a> est accessible \u00e0 tous, la base de connaissances d'Ipsen Connect est une archive consultable de r\u00e9ponses aux questions les plus fr\u00e9quentes, de bonnes pratiques recommand\u00e9es, d'instructions pas \u00e0 pas et de d\u00e9pannage, avec des ressources d'apprentissage suppl\u00e9mentaires, et une vid\u00e9o de pr\u00e9sentation compl\u00e8te d'Ipsen Connect que vous pouvez utiliser pour apprendre \u00e0 naviguer sur votre portail Ipsen Connect.<\/p>\n\n\n\n

Des heures de conseils approfondis ont \u00e9t\u00e9 rassembl\u00e9es dans des histoires informatives qui peuvent \u00eatre consomm\u00e9es en quelques minutes, pr\u00e9sent\u00e9es par des experts ayant l'exp\u00e9rience d'une g\u00e9n\u00e9ration \u00e0 l'autre. Jim Grann, Craig Moller et des dizaines d'autres contributeurs nous font part de leurs meilleurs conseils et astuces pour assurer le bon fonctionnement de votre four. Les op\u00e9rateurs et les \u00e9quipes de maintenance peuvent trouver des recommandations qui peuvent conduire \u00e0 une production plus r\u00e9guli\u00e8re, minimiser les temps d'arr\u00eat et pr\u00e9venir les probl\u00e8mes qui peuvent invalider un cycle de production ou endommager un four.<\/p>\n\n\n\n

Il n'y a jamais eu de meilleur moment pour se connecter \u00e0 Ipsen Connect.<\/h5>\n\n\n\n

Si vous \u00eates d\u00e9j\u00e0 abonn\u00e9, consultez votre compte et d\u00e9couvrez les nouvelles ressources mises \u00e0 votre disposition au cours de l'ann\u00e9e \u00e9coul\u00e9e. Et si vous n'\u00eates pas encore inscrit \u00e0 Ipsen Connect, nous allons vous aider \u00e0 d\u00e9marrer.<\/p>\n\n\n\n

\n \n Cliquez ici pour vous inscrire \u00e0 Ipsen Connect. <\/a>\n <\/section>","protected":false},"excerpt":{"rendered":"

Par Jaime Ray, Digital Solutions Lead Octobre 2025 marque le deuxi\u00e8me anniversaire d'Ipsen Connect - le portail client d'Ipsen pour les pi\u00e8ces d\u00e9tach\u00e9es, les services et les ressources d'information. Au cours des deux ann\u00e9es qui se sont \u00e9coul\u00e9es depuis<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[558],"tags":[],"class_list":["post-12853","knowledge-center","type-knowledge-center","status-publish","hentry","category-blog-post"],"acf":[],"yoast_head":"\nReconnecting 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