{"id":6552,"date":"2025-03-06T14:13:13","date_gmt":"2025-03-06T14:13:13","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&#038;p=6552"},"modified":"2025-03-06T15:13:15","modified_gmt":"2025-03-06T15:13:15","slug":"ipsen-remote-service","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ipsen-remote-service\/","title":{"rendered":"La vue d'ensemble. En ligne. En temps r\u00e9el. 24\/7"},"content":{"rendered":"<p><strong>Pas de contrat de maintenance ? P\u00e9riode de garantie expir\u00e9e ?<\/strong><br>Pas de probl\u00e8me ! En fonction de l'\u00e9tendue de l'assistance attendue, vous pouvez r\u00e9server aupr\u00e8s de nous les forfaits d'heures de service en ligne d'Ipsen Remote Service \u00e9num\u00e9r\u00e9s ci-dessous. L'assistance en ligne dont vous avez besoin de toute urgence peut \u00eatre appel\u00e9e facilement et sans d\u00e9lai.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"358\" src=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1024x358.png\" alt=\"\" class=\"wp-image-6560\" srcset=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1024x358.png 1024w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-300x105.png 300w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-768x268.png 768w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1536x537.png 1536w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-18x6.png 18w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1.png 1683w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Vos avantages :<\/strong><br>- Connexion en direct avec un expert de l'assistance d'Ipsen avec un retour d'information en temps r\u00e9el<br>- Pas de temps d'attente, pas de frais de d\u00e9placement<br>- Cours de formation en ligne pour le personnel d'exploitation et de maintenance (sur demande)<br>- Accompagnement pas \u00e0 pas dans les processus de r\u00e9paration (apr\u00e8s demande pr\u00e9alable)<br>- R\u00e9servation de forfaits d'heures d\u00e9cal\u00e9es<br>- Rapport de service d\u00e9taill\u00e9 et aper\u00e7u des heures mensuelles<br>- Dans le cadre de la garantie et pour les clients Premium : Assistance en ligne gratuite<\/p>\n\n\n\n<p><strong>Quelles sont vos options ?<\/strong><\/p>\n\n\n\n<p>Nous vous offrons la possibilit\u00e9 d'acheter un forfait horaire pour notre assistance en ligne. Apr\u00e8s chaque mission, vous recevrez un rapport sur nos activit\u00e9s ainsi qu'un aper\u00e7u mensuel des heures restantes et des activit\u00e9s r\u00e9alis\u00e9es (cas), ce qui vous permettra de compl\u00e9ter votre forfait \u00e0 temps.<br>Bien entendu, notre service en ligne fiable est \u00e9galement \u00e0 votre disposition si vous n'\u00eates pas un client Ipsen Premium ou si vous n'avez pas encore r\u00e9serv\u00e9 le forfait d'heures. D\u00e8s que nous aurons re\u00e7u votre commande \u00e9crite (e-mail) pour un travail en ligne, nous vous aiderons en cons\u00e9quence et vous facturerons un tarif horaire de 149\u20ac\/h**.<strong>) (lundi-vendredi) et 199\u20ac\/h<\/strong>**) (samedi\/dimanche\/jours f\u00e9ri\u00e9s).<br>Si vous \u00eates d\u00e9j\u00e0 un client Ipsen Premium et que vous b\u00e9n\u00e9ficiez des avantages d'un contrat de maintenance \u00e0 long terme \/ d'un accord de niveau de service ou que votre syst\u00e8me est encore sous garantie, l'assistance en ligne est bien s\u00fbr gratuite.<\/p>\n\n\n\n<p><sub>**) La premi\u00e8re heure d'assistance est toujours factur\u00e9e comme une heure compl\u00e8te (60 minutes), les heures suivantes sont factur\u00e9es par tranches de 30 minutes.<\/sub><\/p>\n\n\n\n<p><sub>***) La validit\u00e9 est de trois ans maximum apr\u00e8s l'inclusion du contrat.<\/sub><\/p>\n\n\n\n<p><strong>Vous avez des questions ? Notre \u00e9quipe se fera un plaisir de r\u00e9pondre \u00e0 toutes vos questions et de vous aider \u00e0 r\u00e9soudre vos probl\u00e8mes :<\/strong><\/p>\n\n\n\n<p><strong> T\u00e9l\u00e9phone : +49 2821 804 777 ou par courriel : <a href=\"mailto:Support@Ipsen.de\">Support@Ipsen.de<\/a><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/fr\/2025_de_remote-service\/\">T\u00e9l\u00e9charger le Flyer ALLEMAND<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/fr\/2025_en_remote-service\/\">T\u00e9l\u00e9charger le flyer ANGLAIS<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/fr\/2025_it_remote-service\/\">T\u00e9l\u00e9charger le flyer en ITALIEN<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/ipsenglobal.com\/fr\/2025_fr_remote-service\/\">T\u00e9l\u00e9charger le flyer<\/a><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Pas de contrat de maintenance ? La p\u00e9riode de garantie a expir\u00e9 ? pas de probl\u00e8me ! En fonction de l'\u00e9tendue de l'assistance attendue, vous pouvez r\u00e9server aupr\u00e8s de nous les forfaits d'heures du service \u00e0 distance d'Ipsen \u00e9num\u00e9r\u00e9s ci-dessous. Le besoin urgent<\/p>","protected":false},"author":12,"featured_media":10561,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[580],"tags":[81,610,619,617,615,618],"class_list":["post-6552","knowledge-center","type-knowledge-center","status-publish","has-post-thumbnail","hentry","category-ipsen-kleve","tag-aftermarket","tag-ics","tag-ipsen-customer-service","tag-maintenance","tag-remote-service","tag-warranty-period"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The full view. 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