{"id":7342,"date":"2024-03-21T13:12:20","date_gmt":"2024-03-21T13:12:20","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&#038;p=7342"},"modified":"2026-04-16T14:09:06","modified_gmt":"2026-04-16T14:09:06","slug":"ipsen-launches-a-cutting-edge-digital-platform-ipsen-connect-to-streamline-customers-operations","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ipsen-launches-a-cutting-edge-digital-platform-ipsen-connect-to-streamline-customers-operations\/","title":{"rendered":"Ipsen lance une plateforme num\u00e9rique de pointe, \"Ipsen Connect\", pour rationaliser les op\u00e9rations des clients"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-1024x576.jpg\" alt=\"office computer pc displaying &quot;Ipsen Connect&quot; customer portal home screen\" class=\"wp-image-7343\" srcset=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-1024x576.jpg 1024w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-300x169.jpg 300w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-768x432.jpg 768w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-1536x864.jpg 1536w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-2048x1152.jpg 2048w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2024\/03\/Ipsen-Connect-Home-Screen_1-18x10.jpg 18w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Cherry Valley, ILLINOIS<\/strong> (21 mars 2024) - Ipsen donne la priorit\u00e9 \u00e0 l'accompagnement de ses clients avec une nouvelle passerelle num\u00e9rique, Ipsen Connect. Le portail de service client simplifie l'acc\u00e8s aux ressources essentielles, notamment l'historique des commandes, les demandes de service et la documentation sur les fours.<\/p>\n\n\n\n<p>Les principales caract\u00e9ristiques d'Ipsen Connect sont les suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Gestion pratique des pi\u00e8ces :<\/strong> Demandez ou commandez des pi\u00e8ces, consultez l'historique des commandes et acc\u00e9dez \u00e0 la documentation sur les fours en toute transparence.<\/li>\n\n\n\n<li><strong>Rationalisation des demandes de service :<\/strong> Quelques clics suffisent pour planifier les rendez-vous de maintenance, de d\u00e9pannage ou d'\u00e9talonnage.<\/li>\n\n\n\n<li><strong>Meilleures pratiques et avis d'experts :<\/strong> Acc\u00e9dez aux guides de d\u00e9pannage, aux vid\u00e9os de formation en ligne et aux r\u00e9ponses aux questions les plus fr\u00e9quentes.<\/li>\n\n\n\n<li><strong>Mises \u00e0 jour en temps r\u00e9el :<\/strong> Gardez vos op\u00e9rations inform\u00e9es et sur la bonne voie gr\u00e2ce \u00e0 des mises \u00e0 jour en direct, y compris l'\u00e9tat des commandes, les devis actifs, la maintenance planifi\u00e9e et les rendez-vous de service programm\u00e9s.<\/li>\n<\/ul>\n\n\n\n<p>L'\u00e9quipe Digital Technologies d'Ipsen a travaill\u00e9 avec les parties prenantes internes et externes au cours des derni\u00e8res ann\u00e9es, tirant parti de leurs id\u00e9es pour d\u00e9velopper et \u00e9valuer le portail avant son lancement.<\/p>\n\n\n\n<p>\"En alignant nos initiatives num\u00e9riques sur les besoins de nos clients, notre objectif est de fournir des solutions de pointe qui am\u00e9liorent l'efficacit\u00e9, la productivit\u00e9 et la satisfaction de la client\u00e8le\", a d\u00e9clar\u00e9 le pr\u00e9sident de la Commission europ\u00e9enne. <a href=\"https:\/\/themonty.com\/aymeric-goldsteinas-ipsen-the-interview\/\">Aymeric Goldstein comme<\/a>, vice-pr\u00e9sident des technologies num\u00e9riques d'Ipsen.<\/p>\n\n\n\n<p>Apr\u00e8s un b\u00eata-test r\u00e9ussi aupr\u00e8s de 40 clients, Ipsen Connect est d\u00e9sormais disponible pour tous les clients am\u00e9ricains existants \u00e9quip\u00e9s de fours \u00e0 vide.* Le service ne n\u00e9cessite aucune installation de logiciel et est accessible \u00e0 partir de n'importe quel PC ou navigateur mobile connect\u00e9 \u00e0 Internet.<\/p>\n\n\n\n<p>En savoir plus sur Ipsen Connect <a href=\"https:\/\/youtu.be\/6n3xxPpOhHE\">ICI<\/a>.<\/p>\n\n\n\n<p>Les clients int\u00e9ress\u00e9s par l'inscription \u00e0 Ipsen Connect peuvent s'inscrire sur la liste d'attente <a href=\"https:\/\/ipsenglobal.com\/fr\/ipsenconnectlanding\/\">ICI<\/a>.<\/p>\n\n\n\n<p>*<em>Certaines fonctions peuvent ne pas \u00eatre disponibles pour les anciens mod\u00e8les de four.<\/em><\/p>","protected":false},"excerpt":{"rendered":"<p>Cherry Valley, ILLINOIS (21 mars 2024) - Ipsen donne la priorit\u00e9 \u00e0 l'accompagnement de ses clients avec une nouvelle passerelle num\u00e9rique, Ipsen Connect. Le portail de service client simplifie l'acc\u00e8s aux ressources essentielles, notamment l'historique des commandes,<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[602,541],"tags":[],"class_list":["post-7342","knowledge-center","type-knowledge-center","status-publish","hentry","category-digital-transformation","category-news"],"acf":[],"yoast_head":"<!-- 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