{"id":7519,"date":"2024-04-22T17:06:00","date_gmt":"2024-04-22T17:06:00","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=7519"},"modified":"2025-05-21T16:19:53","modified_gmt":"2025-05-21T16:19:53","slug":"ipsen-customer-service-expands-to-support-aftermarket-needs","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ipsen-customer-service-expands-to-support-aftermarket-needs\/","title":{"rendered":"L'\u00e9quipe du service client d'Ipsen (ICS) s'agrandit pour r\u00e9pondre aux besoins croissants du march\u00e9 de l'apr\u00e8s-vente"},"content":{"rendered":"
\"Ipsen<\/figure>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (23 avril 2024) - Ipsen renforce son \u00e9quipe apr\u00e8s-vente avec l'arriv\u00e9e de deux nouveaux ing\u00e9nieurs commerciaux r\u00e9gionaux. Tyler Free accompagnera les clients du Midwest, tandis que Charlie Preston servira la r\u00e9gion du Sud-Est. Ils rejoignent une \u00e9quipe exp\u00e9riment\u00e9e compos\u00e9e de Steve Mondorf (Ouest), Tom Sutherland (Sud) et Chad Mehmel (Nord-Est). L'\u00e9quipe apr\u00e8s-vente d'Ipsen, ainsi que les responsables r\u00e9gionaux des ventes, veillent collectivement \u00e0 ce que les clients re\u00e7oivent le plus haut niveau de soutien pour leurs nouveaux \u00e9quipements, leurs pi\u00e8ces, leurs services et leurs besoins de modernisation.<\/p>\n\n\n\n

Tyler rejoint l'\u00e9quipe d'Ipsen apr\u00e8s avoir travaill\u00e9 chez Rockford Ball Screw, en tant que responsable du d\u00e9veloppement commercial. Il poss\u00e8de \u00e9galement une grande exp\u00e9rience dans la vente, le service et le support des machines industrielles, acquise chez Bourn & Koch, un constructeur de machines \u00e0 Rockford, dans l'Illinois.<\/p>\n\n\n\n

Charlie est titulaire d'une licence en ing\u00e9nierie m\u00e9canique de l'universit\u00e9 d'Alabama. Au cours de sa carri\u00e8re, il a occup\u00e9 des postes d'ing\u00e9nieur d'application, de concepteur m\u00e9canique et d'ing\u00e9nieur de projet.<\/p>\n\n\n\n

Apr\u00e8s avoir occup\u00e9 le poste d'ing\u00e9nieur commercial r\u00e9gional pour le Sud-Est, Asher Thoeming occupe d\u00e9sormais le poste de directeur r\u00e9gional des services pour les clients internationaux d'Ipsen. Asher a fourni un service exceptionnel aux clients fid\u00e8les d'Ipsen dans le Sud-Est et s'engage \u00e0 maintenir le m\u00eame niveau \u00e9lev\u00e9 de service aux clients \u00e0 travers le monde.<\/p>\n\n\n\n

Les ing\u00e9nieurs commerciaux r\u00e9gionaux rendent compte \u00e0 Matt Clinite, qui a \u00e9t\u00e9 promu directeur des ventes ICS et des r\u00e9trofits l'ann\u00e9e derni\u00e8re. A ce titre, Matt est \u00e0 la t\u00eate d'initiatives strat\u00e9giques et fournit des conseils aux \u00e9quipes de vente internes et externes, dans le but d'assurer le succ\u00e8s \u00e0 long terme des clients d'Ipsen.<\/p>\n\n\n\n

\"Ipsen dispose de l'\u00e9quipe de support apr\u00e8s-vente la plus importante et la plus technique de l'industrie\", a d\u00e9clar\u00e9 Clinite. \"Nous continuons \u00e0 recruter des employ\u00e9s exceptionnellement qualifi\u00e9s pour nos fonctions en contact avec la client\u00e8le, la plupart d'entre eux ayant des dipl\u00f4mes techniques. Ipsen encourage la prochaine g\u00e9n\u00e9ration de leaders de l'industrie, et nous sommes extr\u00eamement enthousiastes au sujet des \u00e9quipes que nous avons en place.\"<\/p>\n\n\n\n

Au cours des deux derni\u00e8res ann\u00e9es, Ipsen a apport\u00e9 des changements significatifs \u00e0 ses services apr\u00e8s-vente sous la direction du Chief Service Officer, John Dykstra<\/a>. Il s'agit notamment de l'arriv\u00e9e de Christina Connelly, responsable des pi\u00e8ces du service \u00e0 la client\u00e8le, en 2022, et de la cr\u00e9ation d'un poste de responsable des pi\u00e8ces du service \u00e0 la client\u00e8le. David Choate<\/a>En 2023, il a \u00e9t\u00e9 nomm\u00e9 directeur du service ext\u00e9rieur. Tous deux ont d\u00e9velopp\u00e9 leurs \u00e9quipes, am\u00e9lior\u00e9 l'efficacit\u00e9 op\u00e9rationnelle et men\u00e9 des initiatives visant \u00e0 renforcer le soutien \u00e0 la client\u00e8le.<\/p>\n\n\n\n

Dans les semaines \u00e0 venir, restez \u00e0 l'\u00e9coute pour des mises \u00e0 jour sur les \u00e9quipes de pi\u00e8ces d\u00e9tach\u00e9es, de service sur le terrain et de vente de nouveaux \u00e9quipements d'Ipsen, soulignant leur engagement continu pour la satisfaction des clients.<\/p>\n\n\n\n

Pour plus de d\u00e9tails sur le service client\u00e8le d'Ipsen, veuillez consulter le site suivant notre page pi\u00e8ces et services<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (23 avril 2024) - Ipsen renforce son \u00e9quipe apr\u00e8s-vente avec l'ajout de deux nouveaux ing\u00e9nieurs commerciaux r\u00e9gionaux. Tyler Free s'occupera des clients du Midwest, tandis que<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[220,541],"tags":[619,585],"class_list":["post-7519","knowledge-center","type-knowledge-center","status-publish","hentry","category-meet-our-team","category-news","tag-ipsen-customer-service","tag-ipsen-team"],"acf":[],"yoast_head":"\nIpsen 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