{"id":8950,"date":"2024-09-23T18:21:08","date_gmt":"2024-09-23T18:21:08","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=8950"},"modified":"2025-05-19T16:24:21","modified_gmt":"2025-05-19T16:24:21","slug":"ipsen-usa-introduces-service-hub-model-to-enhance-customer-support","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/fr\/knowledge-center\/ipsen-usa-introduces-service-hub-model-to-enhance-customer-support\/","title":{"rendered":"Ipsen USA introduit le mod\u00e8le Service HUB pour am\u00e9liorer le support client"},"content":{"rendered":"
\"Pair<\/figure>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (24 septembre 2024) - Ipsen USA a le plaisir d'annoncer le lancement officiel de son programme de recherche sur les maladies infectieuses. Service HUB<\/a> et marque un changement important dans la mani\u00e8re dont l'entreprise fournit ses services. service client\u00e8le<\/a> et de soutien dans l'ensemble des \u00c9tats-Unis.<\/p>\n\n\n\n

Au cours des deux derni\u00e8res ann\u00e9es, Ipsen a fait passer le mod\u00e8le de service HUB du concept \u00e0 la r\u00e9alit\u00e9 sous la direction de Geoffrey Somary, PDG d'Ipsen Global. Actuellement dirig\u00e9s par John Dykstra, Chief Service Officer, les HUBs d'Ipsen fournissent d\u00e9sormais des services dans une grande partie du Midwest et du Sud-Est des Etats-Unis, dans des zones \u00e0 forte densit\u00e9 de clients d'Ipsen.<\/p>\n\n\n\n

Ces centres de service r\u00e9gionaux garantissent des temps de r\u00e9ponse plus rapides, des \u00e9quipes de support d\u00e9di\u00e9es et une connaissance approfondie des installations de chaque client. En regroupant les clients \u00e0 proximit\u00e9 g\u00e9ographique, Ipsen peut offrir un service plus efficace adapt\u00e9 \u00e0 leurs besoins sp\u00e9cifiques, r\u00e9duisant les temps d'arr\u00eat et optimisant les performances des op\u00e9rations de traitement thermique.<\/p>\n\n\n\n

Le passage au mod\u00e8le HUB refl\u00e8te l'engagement d'Ipsen \u00e0 am\u00e9liorer continuellement l'exp\u00e9rience client tout en am\u00e9liorant la qualit\u00e9 de vie de ses Field Service Engineers (FSE). Gr\u00e2ce \u00e0 la r\u00e9duction des temps de d\u00e9placement, les ing\u00e9nieurs de terrain peuvent passer plus de temps chez eux, ce qui contribue \u00e0 un meilleur \u00e9quilibre entre vie professionnelle et vie priv\u00e9e tout en fournissant un service de haute qualit\u00e9 et r\u00e9actif.<\/p>\n\n\n\n

Lu Chouraki, responsable du d\u00e9veloppement commercial, dirige la mise en \u0153uvre des HUB. \"Notre objectif est que les HUB r\u00e9pondent aux besoins imm\u00e9diats de nos clients, en \u00e9liminant les longs d\u00e9lais de r\u00e9ponse pour les op\u00e9rateurs qui subissent des pannes\", explique Lu Chouraki.<\/p>\n\n\n\n

Les HUBs d'Ipsen sont d\u00e9sormais pleinement op\u00e9rationnels dans quatre r\u00e9gions cl\u00e9s. Cette transformation fait partie de la vision plus large d'Ipsen pour l'excellence du service, combinant l'expertise r\u00e9gionale avec une touche personnelle qui profite aux clients et responsabilise l'\u00e9quipe d'Ipsen.<\/p>\n\n\n\n

En outre, pour soutenir le d\u00e9ploiement du mod\u00e8le HUB, Ipsen a mis en place le Centre de d\u00e9veloppement technique d'Ipsen (TDC), une initiative dirig\u00e9e par Darci Johnson, responsable du programme et de la transformation, et Cavan Cardenas, responsable de la formation technique. Le TDC se concentre sur la formation et le d\u00e9veloppement de nouveaux FSE, y compris le lancement de l'initiative Acad\u00e9mie des ing\u00e9nieurs de service sur le terrain<\/a>Le programme HUB est un programme sp\u00e9cialis\u00e9 qui permet aux nouveaux techniciens et aux techniciens actuels d'acqu\u00e9rir les comp\u00e9tences n\u00e9cessaires pour s'\u00e9panouir dans le mod\u00e8le HUB.<\/p>\n\n\n\n

Avec d'autres HUB pr\u00e9vus jusqu'en 2025 et au-del\u00e0, Ipsen est pr\u00eat \u00e0 red\u00e9finir le support client dans l'industrie du traitement thermique, en fournissant un service localis\u00e9 et expert pour r\u00e9pondre \u00e0 l'\u00e9volution des demandes de ses clients.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (24 septembre 2024) - Ipsen USA est heureux d'annoncer le lancement officiel de son mod\u00e8le Service HUB, marquant un changement significatif dans la fa\u00e7on dont l'entreprise d\u00e9livre ses services.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[541],"tags":[63,622,650],"class_list":["post-8950","knowledge-center","type-knowledge-center","status-publish","hentry","category-news","tag-customer-service","tag-field-service","tag-service-hub"],"acf":[],"yoast_head":"\nIpsen 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