{"id":10478,"date":"2025-02-20T14:38:39","date_gmt":"2025-02-20T14:38:39","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=10478"},"modified":"2025-02-20T14:39:42","modified_gmt":"2025-02-20T14:39:42","slug":"ipsen-usa-announces-management-changes-in-customer-service-team","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/it\/knowledge-center\/ipsen-usa-announces-management-changes-in-customer-service-team\/","title":{"rendered":"Ipsen USA annuncia cambiamenti di gestione nel team del servizio clienti"},"content":{"rendered":"
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\"Evan<\/figure>\n<\/div>\n\n\n\n
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\"Lu<\/figure>\n<\/div>\n<\/div>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (20 febbraio 2025) - Ipsen \u00e8 lieta di annunciare la promozione di Evan Hundley<\/strong> a Responsabile Retrofit<\/strong> e la nomina di Lu Chouraki<\/strong> come Responsabile dell'assistenza sul campo<\/strong>.<\/p>\n\n\n\n

Da quando \u00e8 entrata a far parte di Ipsen nell'ottobre 2023 come Project Manager nel reparto Retrofit, Hundley ha dimostrato una forte leadership e un impegno al miglioramento continuo. Laureata in ingegneria industriale presso la Iowa State University, ha applicato la sua esperienza nella produzione snella per promuovere miglioramenti dei processi, tra cui un evento Kaizen per ottimizzare le operazioni e il sistema ERP di Ipsen. Hundley ha anche migliorato il ruolo di project manager migliorando l'organizzazione dei progetti, la rendicontazione finanziaria e la collaborazione tra i vari reparti. In qualit\u00e0 di Retrofits Manager, guider\u00e0 il team Retrofits per migliorare i tempi di risposta, semplificare i prezzi e le proposte e fornire soluzioni su misura che estendano la durata e l'efficienza delle apparecchiature, garantendo la soddisfazione dei clienti a lungo termine.<\/p>\n\n\n\n

Chouraki \u00e8 rientrato in Ipsen nel giugno 2022 come Manager of Business Development ed \u00e8 stato determinante nel lancio del modello di servizio HUB di Ipsen, espandendolo in sei regioni degli Stati Uniti. \u00c8 entrato in Ipsen nel 2015 come Field Service Engineer prima di essere promosso a Regional Service Manager nel 2018. La sua vasta esperienza nell'ambito delle operazioni di assistenza di Ipsen, unita alla sua conoscenza del settore, lo rende particolarmente qualificato per guidare il team di assistenza sul campo. In qualit\u00e0 di Field Service Manager, Chouraki supervisioner\u00e0 tutti i Regional Service Manager e i Field Service Engineer, concentrandosi sulla semplificazione dei processi, sul miglioramento dei tempi di risposta e sul potenziamento dell'assistenza ai clienti. Inoltre, guider\u00e0 la continua espansione degli HUB di Ipsen e svilupper\u00e0 il suo team fino a farlo diventare un esperto in materia, sostenendo l'impegno di Ipsen a fornire un servizio eccellente e a soddisfare i clienti.<\/p>\n\n\n\n

\"Siamo entusiasti che Evan e Lu assumano nuovi ruoli. Questi due leader hanno gi\u00e0 dato un contributo significativo al successo di Ipsen\", ha dichiarato John Dykstra, Chief Service Officer di Ipsen. \"La loro esperienza e la loro dedizione al miglioramento delle nostre operazioni e dell'assistenza ai clienti saranno fondamentali per continuare a innovare e migliorare la nostra offerta di servizi\".<\/p>\n\n\n\n

Ipsen \u00e8 fiduciosa che, sotto la guida di Hundley e Chouraki, l'azienda continuer\u00e0 a guidare il successo e a potenziare ulteriormente la propria attivit\u00e0. operazioni di assistenza clienti e servizi<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (20 febbraio 2025) - Ipsen \u00e8 lieta di annunciare la promozione di Evan Hundley a Retrofits Manager e la nomina di Lu Chouraki a Field Service 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