{"id":6552,"date":"2025-03-06T14:13:13","date_gmt":"2025-03-06T14:13:13","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&#038;p=6552"},"modified":"2025-03-06T15:13:15","modified_gmt":"2025-03-06T15:13:15","slug":"ipsen-remote-service","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/it\/knowledge-center\/ipsen-remote-service\/","title":{"rendered":"La visione completa. Online. In tempo reale. 24\/7"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Nessun contratto di manutenzione? Il periodo di garanzia \u00e8 scaduto?<\/strong><br>Nessun problema! A seconda della portata dell'assistenza prevista, con noi potete prenotare i pacchetti di ore di assistenza online Ipsen Remote Service elencati di seguito. L'assistenza online necessaria e urgente pu\u00f2 essere richiesta facilmente e senza ulteriori ritardi.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"358\" src=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1024x358.png\" alt=\"\" class=\"wp-image-6560\" srcset=\"https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1024x358.png 1024w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-300x105.png 300w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-768x268.png 768w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-1536x537.png 1536w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1-18x6.png 18w, https:\/\/ipsenglobal.com\/wp-content\/uploads\/2023\/11\/image-1.png 1683w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I vostri vantaggi:<\/strong><br>- Collegamento in diretta con un esperto dell'assistenza Ipsen con feedback in tempo reale<br>- Nessun tempo di attesa; nessuna spesa di viaggio<br>- Corsi di formazione online per il personale operativo e di manutenzione (su richiesta)<br>- Guida passo-passo attraverso i processi di riparazione (dopo una precedente richiesta)<br>- Prenotazione di pacchetti di ore scaglionate<br>- Rapporto di servizio dettagliato e panoramica delle ore mensili<br>- Come parte della garanzia e per i clienti Premium: Assistenza online gratuita<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quali sono le opzioni?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vi offriamo la possibilit\u00e0 di acquistare un pacchetto orario per il nostro supporto online. Dopo ogni incarico, riceverete un rapporto sulle nostre attivit\u00e0 e una panoramica mensile delle ore rimanenti e delle attivit\u00e0 svolte (caso), dandovi la possibilit\u00e0 di ricaricare il vostro pacchetto in tempo utile.<br>Naturalmente, il nostro affidabile servizio online \u00e8 a vostra disposizione anche se non siete clienti Ipsen Premium o non avete ancora prenotato il pacchetto ore. Non appena avremo ricevuto il vostro ordine scritto (e-mail) per un incarico online, vi assisteremo di conseguenza e vi addebiteremo una tariffa oraria di 149\u20ac\/h**.<strong>) (lun-ven) e 199\u20ac\/h<\/strong>**) (sabato\/domenica\/festivi).<br>Se siete gi\u00e0 clienti Ipsen Premium e beneficiate dei vantaggi di un contratto di manutenzione a lungo termine \/ service level agreement o se il vostro sistema \u00e8 ancora in garanzia, l'assistenza online \u00e8 ovviamente gratuita.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><sub>**) La prima ora di assistenza viene sempre fatturata come un'ora intera (60 minuti), mentre ogni ora successiva viene fatturata a intervalli di 30 minuti.<\/sub><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><sub>***) La validit\u00e0 \u00e8 di massimo tre anni dall'inserimento del contratto.<\/sub><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Avete domande? Il nostro team dedicato sar\u00e0 lieto di aiutarvi con tutte le vostre domande e i vostri problemi:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong> Telefono: +49 2821 804 777 o via e-mail: <a href=\"mailto:Support@Ipsen.de\">Support@Ipsen.de<\/a><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ipsenglobal.com\/it\/2025_de_remote-service\/\">Scarica il volantino TEDESCO<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ipsenglobal.com\/it\/2025_en_remote-service\/\">Scarica il volantino ENGLISH<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ipsenglobal.com\/it\/2025_it_remote-service\/\">Scarica il volantino ITALIANO<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ipsenglobal.com\/it\/2025_fr_remote-service\/\">Scarica il volantino in FRANCESE<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Nessun contratto di manutenzione? Il periodo di garanzia \u00e8 scaduto? Nessun problema! A seconda della portata dell'assistenza prevista, con noi potete prenotare i pacchetti di ore dell'Ipsen Remote Service online elencati di seguito. Il bisogno urgente<\/p>","protected":false},"author":12,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[580],"tags":[81,610,619,617,615,618],"class_list":["post-6552","knowledge-center","type-knowledge-center","status-publish","hentry","category-ipsen-kleve","tag-aftermarket","tag-ics","tag-ipsen-customer-service","tag-maintenance","tag-remote-service","tag-warranty-period"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The full view. 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