{"id":8950,"date":"2024-09-23T18:21:08","date_gmt":"2024-09-23T18:21:08","guid":{"rendered":"https:\/\/ipsenglobal.com\/?post_type=knowledge-center&p=8950"},"modified":"2025-05-19T16:24:21","modified_gmt":"2025-05-19T16:24:21","slug":"ipsen-usa-introduces-service-hub-model-to-enhance-customer-support","status":"publish","type":"knowledge-center","link":"https:\/\/ipsenglobal.com\/it\/knowledge-center\/ipsen-usa-introduces-service-hub-model-to-enhance-customer-support\/","title":{"rendered":"Ipsen USA introduce il modello del Service HUB per migliorare l'assistenza ai clienti"},"content":{"rendered":"
\"Pair<\/figure>\n\n\n\n

Cherry Valley, ILLINOIS<\/strong> (24 settembre 2024) - Ipsen USA \u00e8 entusiasta di annunciare il lancio ufficiale del suo Servizio HUB<\/a> modello, segnando un cambiamento significativo nel modo in cui l'azienda fornisce servizio clienti<\/a> e supporto in tutti gli Stati Uniti.<\/p>\n\n\n\n

Negli ultimi due anni, Ipsen ha portato il modello di servizio HUB dall'idea alla realt\u00e0, sotto la direzione del CEO di Ipsen Global Geoffrey Somary. Attualmente guidati dal Chief Service Officer John Dykstra, gli HUB di Ipsen forniscono ora servizi in gran parte del Midwest e del Sud-Est degli Stati Uniti, in aree ad alta densit\u00e0 di clienti Ipsen.<\/p>\n\n\n\n

Questi centri di assistenza regionali contribuiscono a garantire tempi di risposta pi\u00f9 rapidi, team di assistenza dedicati e una conoscenza approfondita dell'impianto di ciascun cliente. Raggruppando i clienti in prossimit\u00e0 geografica, Ipsen \u00e8 in grado di offrire un servizio pi\u00f9 efficiente e adatto alle loro esigenze specifiche, riducendo i tempi di fermo e ottimizzando le prestazioni delle operazioni di trattamento termico.<\/p>\n\n\n\n

Il passaggio al modello HUB riflette l'impegno di Ipsen a migliorare continuamente l'esperienza del cliente e a migliorare la qualit\u00e0 della vita dei suoi Field Service Engineers (FSE). Grazie alla riduzione dei tempi di viaggio, gli FSE possono trascorrere pi\u00f9 tempo a casa, contribuendo a migliorare l'equilibrio tra lavoro e vita privata, pur continuando a fornire un servizio di alta qualit\u00e0 e reattivo.<\/p>\n\n\n\n

Lu Chouraki, Manager of Business Development, sta guidando l'implementazione degli HUB. \"Il nostro obiettivo \u00e8 far s\u00ec che gli HUB rispondano alle esigenze immediate dei nostri clienti, eliminando i lunghi tempi di risposta degli operatori in caso di interruzione\", ha spiegato Chouraki.<\/p>\n\n\n\n

Gli HUB di Ipsen sono ora pienamente operativi in quattro regioni chiave. Questa trasformazione fa parte della pi\u00f9 ampia visione di Ipsen per l'eccellenza del servizio, che combina le competenze regionali con un tocco personale a vantaggio dei clienti e del team Ipsen.<\/p>\n\n\n\n

Inoltre, per sostenere l'introduzione del modello HUB, Ipsen ha introdotto l'Ipsen Technical Development Center (TDC), un'iniziativa guidata da Darci Johnson, Program and Transformation Manager, e Cavan Cardenas, Technical Training Lead. Il TDC si concentra sulla formazione e sullo sviluppo di nuovi FSE, tra cui il lancio del progetto Accademia degli ingegneri dell'assistenza sul campo<\/a>Un programma specializzato che fornisce ai tecnici, sia nuovi che attuali, le competenze necessarie per prosperare nel modello HUB.<\/p>\n\n\n\n

Con altri HUB previsti fino al 2025 e oltre, Ipsen \u00e8 pronta a ridefinire l'assistenza ai clienti nel settore dei trattamenti termici, fornendo un servizio localizzato e competente per soddisfare le esigenze in continua evoluzione dei suoi clienti.<\/p>","protected":false},"excerpt":{"rendered":"

Cherry Valley, ILLINOIS (24 settembre 2024) - Ipsen USA \u00e8 lieta di annunciare il lancio ufficiale del suo modello di Service HUB, che segna un cambiamento significativo nel modo in cui l'azienda fornisce i propri servizi.<\/p>","protected":false},"author":7,"featured_media":0,"menu_order":0,"template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_searchwp_excluded":"1","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","_ecp_custom_2":"","footnotes":""},"categories":[541],"tags":[63,622,650],"class_list":["post-8950","knowledge-center","type-knowledge-center","status-publish","hentry","category-news","tag-customer-service","tag-field-service","tag-service-hub"],"acf":[],"yoast_head":"\nIpsen 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