Cherry Valley, ILLINOIS (December 5, 2023) – Ipsen is pleased to announce the hiring of an additional Regional Service Manager to support their market share growth in the Western United States. Dimas Ventura comes to Ipsen with 18 years of experience in field service, most recently serving as a Maintenance Manager for Amazon.
Long-tenured Ipsen West Coast Service Manager Vince Fitzgerald will turn his focus to the critical customer base in the high-density Southern California and Northern Mexico markets, while also providing invaluable guidance and support to Dimas during his transition into the new role.
“Vince will continue to offer his highly regarded support and expertise to our customers, which has been key to our ongoing success in this region,” said Ipsen USA President and CEO Patrick McKenna. “With the growth we have achieved in the Western United States comes the need for additional resources.”
Ipsen has an installed base of over 500 furnaces in the Western United States that are supported by eight full-time field service engineers.
“The added support that Dimas brings to the region will ensure faster response times to our customers’ service needs.” said David Choate, Ipsen’s Director of Service.
Ipsen has hired an additional seven Field Service Engineers in North America in 2023, including one dedicated to atmosphere equipment, and is actively recruiting to fill several more Field Service positions to further expand their capacity in 2024 and beyond.
For more information on Ipsen Customer Service, visit our parts and services page.