Ipsen Customer Service (ICS) Team Expands to Support Growing Aftermarket Needs

Ipsen Customer Service Regional Sales Engineers territory map

Cherry Valley, ILLINOIS (April 23, 2024) – Ipsen bolsters its aftermarket team with the addition of two new Regional Sales Engineers. Tyler Free will support customers in the Midwest, while Charlie Preston will serve the Southeast region. They join a seasoned team, including Steve Mondorf (West), Tom Sutherland (South), and Chad Mehmel (Northeast). Ipsen’s aftermarket team, along with the Regional Sales Owners, collectively ensure that customers receive the highest level of support for their new equipment, parts, service, and retrofit needs.

Tyler joins the Ipsen Team from Rockford Ball Screw, where he worked as a Business Development Manager. He also has extensive experience in sales, service and support of industrial machinery from his time at Bourn & Koch, a machine builder in Rockford, Illinois.

Charlie holds a Bachelor of Science Degree in Mechanical Engineering from The University of Alabama. Over the course of his career, he has held positions as an Applications Engineer, Mechanical Designer, and Project Engineer.

Transitioning from his role as the Southeast Regional Sales Engineer, Asher Thoeming steps into a new position as Regional Service Manager for Ipsen’s International Customers. Asher has provided exceptional service to Ipsen’s loyal customers in the Southeast and is committed to maintaining the same high level of service to customers across the globe.

The Regional Sales Engineers report to Matt Clinite, who was promoted to Director of ICS Sales and Retrofits last year. In this capacity, Matt spearheads strategic initiatives and provides guidance to both inside and outside aftermarket sales teams, aiming to secure the long-term success of Ipsen’s customers.

“Ipsen has the largest and most technical aftermarket support team in the industry,” said Clinite. “We continue to hire uniquely qualified employees for our customer-facing roles, most of whom have technical degrees. Ipsen is fostering the next generation if industry leaders, and we are extremely excited about the teams we have in place.”

Over the last two years, Ipsen has made significant changes to its aftermarket services under the leadership of Chief Service Officer, John Dykstra. This included the addition of Christina Connelly, Customer Service Parts Manager in 2022, and David Choate, Director of Field Service in 2023. Both have grown their teams, improved operational efficiencies, and led initiatives to enhance customer support.

In the coming weeks, stay tuned for updates on Ipsen’s Parts, Field Service, and New Equipment Sales Teams, highlighting their ongoing commitment to customer satisfaction.

For more details on Ipsen Customer Service, please visit our parts and services page.