Ipsen Fills Workforce Gap to Increase Field Service Presence

Ipsen Field Service

Cherry Valley, ILLINOIS (August 26, 2019)  Ipsen USA announces its next Corporate Academy class for training Field Service Engineers, part of a fast-track development strategy to continue increasing technical service capacity in the field.

“We realize the importance of supporting our customers for decades after they purchase new equipment,” said Bert Landis, Director of Service and Special Projects. “We listened to our customer’s needs and moved into action.”

This strategy provides a solution to drive the success of heat-treating in the rapidly growing industrial manufacturing space. Participants get 26 weeks of comprehensive classroom knowledge, hands-on troubleshooting experience and on-the-job field training. Ipsen’s expectation is that participants leave the program with expertise in servicing and maintaining furnace equipment.

“As the industry’s leader in field support for not only Ipsen equipment but all equipment brands, we understand the significance of having a robust pool of qualified specialists ready to engage with customers,” said Patrick McKenna, President and CEO.

Ipsen continues to grow this program, building a network of service technicians nationwide. The next class will begin January 2020.

To speak to a technical support specialist, call 1-844-GO-IPSEN.