Cherry Valley, ILLINOIS (October 30, 2019) – Ipsen USA announces the completion of an initiative to expand aftermarket services across the United States, Canada and Mexico. Five Regional Sales Engineers (RSEs) were hired over the last six months to assist customers with replacement parts, retrofits, upgrades, service and technical support for any brand of atmosphere or vacuum heat-treating system.
Ipsen’s RSEs have diverse backgrounds with experience in engineering, machine repair, and metallurgical processes. The RSEs are supervised by Matt Clinite, Ipsen Customer Service Sales Manager.
“They are each incredibly unique in their own individual strengths,” Clinite says about the RSEs. “One common trait they all share is integrity and a ‘customer first’ attitude.”
The RSEs fill a crucial role within the organization by creating a more efficient system for managing customers’ needs and streamlining the process between new equipment sales, aftermarket service, and field support.
“Our team is here to identify risk points with our customers’ equipment,” says Clinite. “Our goal is to help our customers better prepare for maintenance planning and experience maximum furnace uptime and reliability.”
Ipsen prioritizes innovative, industry-leading heat treating solutions and high-quality services. This new approach to customer care will provide quick and easy access to experts in the field. With a network of more than 120 technicians, Ipsen has the largest service team in the industry.
To speak to a technical support specialist, call 1-844-GO-IPSEN.